Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Origin Housing Limited (202321037)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the resident’s property.
Peabody Trust (202303862)
Reasonable Redress
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.
Peabody Trust (202317769)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. We have also considered the landlord’s handling of the associated complaint.
Places for People Group Limited (202411539)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.
Richmond Housing Partnership Limited (202311681)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202405659)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Royal Borough Of Greenwich (202314199)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.
Solihull Metropolitan Borough Council (202327039)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) between March 2023 and September 2023. Landlord's handling of concerns about staff conduct. Landlord’s response to the reports about the …
Sovereign Network Group (202407321)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202322828)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.
Town and Country Housing (202337583)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Wandle Housing Association Limited (202310778)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident in relation to the level of rent and council tax. decision to remove an outbuilding. handling of repairs in the …
Brighton and Hove City Council (202307465)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. Associated complaint.
Clarion Housing Association Limited (202312853)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.
Colchester City Council (202343106)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs to the intercom. Reports of excessive dust in the property. The Ombudsman has also considered the landlord’s handling of the …
Haringey London Borough Council (202233543)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202417483)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her property.
London Borough of Newham (202301675)
Maladministration
Complaint: Old Complaints Handling categories
The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.
One Housing Group Limited (202339238)
No Maladministration
Complaint: Old Moving to a Property categories
The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.
Southern Housing (202312602)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal areas. Damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Town and Country Housing (202301922)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: A loss of heating and hot water in the resident’s property. The resident’s concerns about the conduct of its officer.
B3 Living Limited (202123802)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports made against her. response to her request to move to an alternative property. complaint handling.
Lewes District Council (202329611)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.
London Borough of Brent (202225032)
Partial Maladministration
Complaint: Information and data management
This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat above. Response to a request for insurance details in relation to the internal damage to the resident’s property as a …
London Borough of Croydon (202303078)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222052)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports of damp and mould at the property. the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202222214)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated remedial work and the payments offered to the resident. The arrangements for the temporary rehousing of the family. The associated …
Royal Borough Of Greenwich (202408593)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the property.
Richmond Housing Partnership Limited (202317372)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting in the building. This service has also considered the landlord’s complaint handling.
Thrive Homes Limited (202414519)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint.
Westminster City Council (202233439)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
Leeds City Council (202340244)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202323467)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent damp and mould. Response to the resident’s reports of intermittent water leaks from the property above. Complaint handling.
Retirement Lease Housing Association (RLHA) (202307482)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the resident’s request to sublet the property.
Southwark Council (202319618)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling of repairs to the property’s windows. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Your Housing Group Limited (202321447)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
City of Westminster Council (202404101)
Maladministration
Complaint: Old Property Condition categories
This complaint is about the landlord’s handling of reports of water ingress at the property.
Sanctuary Housing Association (202401611)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a leak into the property and subsequent damp and mould. Reports of works required to the windows. Associated complaint.
Sheffield City Council (202403208)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. This Service has also investigated the landlord’s complaint handling.
Thirteen Housing Group Limited (202324270)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.
Clarion Housing Association Limited (202343292)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response …
Hyde Housing Association Limited (202339705)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint.
London Borough of Lewisham (202412719)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
The Pioneer Housing and Community Group Limited (202330125)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
Bolton at Home Limited (202404403)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.
Camden Council (202313316)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings.
GreenSquareAccord Limited (202403559)
Reasonable Redress
Complaint: Old Property Condition categories
This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.
Onward Homes Limited (202344019)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.
Paragon Asra Housing Limited (202224968)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.
Vico Homes Limited (202327370)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.