Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 2,208 of 16,227 decisions matching "london"

London Borough of Waltham Forest (202510277) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The property is a flat in […]
Case 202510277 · 13 Jan 2026
London & Quadrant Housing Trust (202524014) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 13 January 2026 Background The resident reported anti-social behaviour (ASB) to the landlord […]
Case 202524014 · 13 Jan 2026
London & Quadrant Housing Trust (202341427) Maladministration
Complaint: Managing Relations
Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident told the landlord that a leak […]
Case 202341427 · 12 Jan 2026
London Borough of Camden Council (202508589) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Case 202508589 · 9 Jan 2026
London Borough of Lambeth (202501648) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Case 202501648 · 9 Jan 2026
London & Quadrant Housing Trust (202514409) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]
Case 202514409 · 9 Jan 2026
London Borough of Lambeth (202432059) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]
Case 202432059 · 8 Jan 2026
London Borough of Tower Hamlets (202435900) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 8 January 2026 Background The resident was unhappy with the landlord’s response to […]
Case 202435900 · 8 Jan 2026
London & Quadrant Housing Trust (202425018) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In September 2024 the resident moved into the property […]
Case 202425018 · 8 Jan 2026
London Borough of Brent (202338858) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 07 January 2026 Background In 2019, the landlord brought its cleaning […]
Case 202338858 · 7 Jan 2026
London Borough of Islington (202345628) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Case 202345628 · 6 Jan 2026
London Borough of Hackney (202435231) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 January 2026 Background The resident reported repairs to her […]
Case 202435231 · 5 Jan 2026
London & Quadrant Housing Trust (202231407) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported a leak from the kitchen sink […]
Case 202231407 · 5 Jan 2026
London & Quadrant Housing Trust (202430425) Maladministration
Complaint: Managing Relations
Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 January 2026 Background In or around June 2024, the resident reported staining […]
Case 202430425 · 5 Jan 2026
London Borough of Hackney (202425099) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date 24 December 2025 Background The resident complained outstanding damp, mould, ceiling, and flooring repairs, […]
Case 202425099 · 24 Dec 2025
London Borough of Ealing (202423464) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Case 202423464 · 23 Dec 2025
London Borough of Hackney (202501592) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The landlord inspected the property in September […]
Case 202501592 · 23 Dec 2025
London Borough of Lambeth (202404320) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
Case 202404320 · 23 Dec 2025
London Borough of Lambeth (202414586) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident occupies a 3-bedroom […]
Case 202414586 · 23 Dec 2025
London & Quadrant Housing Trust (202406939) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background From September 2023, the resident raised concerns about poor quality […]
Case 202406939 · 23 Dec 2025
London & Quadrant Housing Trust (202410679) Maladministration
Complaint: Managing Relations
Decision Case ID 202410679 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported damp and mould in his property, which […]
Case 202410679 · 23 Dec 2025
London & Quadrant Housing Trust (202433861) Maladministration
Complaint: Managing Relations
Decision Case ID 202433861 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenant Date 22 December 2025 Background In March 2023, the resident said that the landlord’s […]
Case 202433861 · 23 Dec 2025
London Borough of Croydon (202514330) Maladministration
Complaint: Information and data management
Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 22 December 2025 Background The property is a maisonette served by […]
Case 202514330 · 22 Dec 2025
London Borough of Hounslow (202513407) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident lives in a flat […]
Case 202513407 · 22 Dec 2025
London Borough of Tower Hamlets (202435197) Maladministration
Complaint: Managing Relations
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders […]
Case 202435197 · 22 Dec 2025
London & Quadrant Housing Trust (202519148) Maladministration
Complaint: Managing Relations
Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into a basement studio flat in August […]
Case 202519148 · 22 Dec 2025
Haringey London Borough Council (202440244) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident said she had […]
Case 202440244 · 19 Dec 2025
London Borough of Camden Council (202442504) Maladministration
Complaint: Managing Relations
Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The property is a 2 bedroom […]
Case 202442504 · 19 Dec 2025
London Borough of Hammersmith and Fulham (202334879) No Maladministration
Complaint: Financial
Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident has complained that the […]
Case 202334879 · 19 Dec 2025
London Borough of Hammersmith and Fulham (202342767) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure tenancy Date 19 December 2025 Background The resident has lived in her flat, which is […]
Case 202342767 · 19 Dec 2025
London Borough of Lewisham (202448818) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in ground floor […]
Case 202448818 · 19 Dec 2025
London Borough of Redbridge (202515220) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident lives with her partner in a […]
Case 202515220 · 19 Dec 2025
London Borough of Tower Hamlets (202423465) Maladministration
Complaint: Managing Relations
Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 19 December 2025 Background The resident’s mother was a tenant of […]
Case 202423465 · 19 Dec 2025
London & Quadrant Housing Trust (202509263) Maladministration
Complaint: Managing Relations
Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]
Case 202509263 · 19 Dec 2025
London & Quadrant Housing Trust (202511036) Maladministration
Complaint: Managing Relations
Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In March 2025 the resident told the landlord of her […]
Case 202511036 · 19 Dec 2025
London Borough of Camden Council (202335792) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]
Case 202335792 · 18 Dec 2025
London Borough of Hackney (202348222) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
Case 202348222 · 18 Dec 2025
London Borough of Islington (202516094) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported antisocial behaviour (ASB) to the landlord between 2021 […]
Case 202516094 · 18 Dec 2025
London Borough of Tower Hamlets (202431306) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported ongoing problems […]
Case 202431306 · 18 Dec 2025
Haringey London Borough Council (202515257) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Licence Date 17 December 2025 Background The resident lives in supported accommodation for […]
Case 202515257 · 17 Dec 2025
London Borough of Enfield (202412571) Maladministration
Complaint: Managing Relations
Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the property in […]
Case 202412571 · 17 Dec 2025
London Borough of Harrow (202340320) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Case 202340320 · 17 Dec 2025
London Borough of Islington (202512850) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 December 2025 Background The leaseholder is the non-resident leaseholder of a 1-bedroom property, of […]
Case 202512850 · 17 Dec 2025
London Borough of Lambeth (202508037) Maladministration
Complaint: Managing Relations
Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]
Case 202508037 · 17 Dec 2025
London & Quadrant Housing Trust (202337029) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
Case 202337029 · 17 Dec 2025
London & Quadrant Housing Trust (202427871) Maladministration
Complaint: Managing Relations
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
Case 202427871 · 17 Dec 2025
London & Quadrant Housing Trust (202439342) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
Case 202439342 · 17 Dec 2025
London Borough of Camden Council (202336929) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The leaseholder rents out the property […]
Case 202336929 · 16 Dec 2025
London Borough of Camden Council (202512741) Maladministration
Complaint: Managing Relations
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
Case 202512741 · 16 Dec 2025
London Borough of Lambeth (202336797) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336797 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The resident lives on the third floor […]
Case 202336797 · 16 Dec 2025