Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 5,288 of 16,227 decisions matching "property"

Settle Group (202440780) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident moved into the property in March 2024. During the same […]
Case 202440780 · 12 Dec 2025
Southwark Council (202339206) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The resident moved to the property, a maisonette which […]
Case 202339206 · 12 Dec 2025
Town and Country Housing (202401087) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202401087 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and his daughter lived in a first-floor property and […]
Case 202401087 · 12 Dec 2025
Incommunities Limited (202508539) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with his wife and son at the property since […]
Case 202508539 · 10 Dec 2025
London Borough of Lambeth (202437569) Maladministration
Complaint: Managing Relations
Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 December 2025 Background The resident lived in the property with […]
Case 202437569 · 10 Dec 2025
Newlon Housing Trust (202409972) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident has experienced ongoing damp issues in his property. He complained […]
Case 202409972 · 10 Dec 2025
Notting Hill Genesis (202416988) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202416988 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 10 December 2025 Background At the time of the complaint the resident was subletting the property. By […]
Case 202416988 · 10 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202400313) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident has lived in the property […]
Case 202400313 · 9 Dec 2025
Sanctuary Housing Association (202439524) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The property is a 2-bedroom top-floor flat that the resident has […]
Case 202439524 · 9 Dec 2025
Sovereign Network Group (202505611) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lived in a property that was built in 2022. In […]
Case 202505611 · 9 Dec 2025
A2Dominion Housing Group Limited (202400727) Outside Jurisdiction
Complaint: Financial
Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]
Case 202400727 · 8 Dec 2025
London Borough of Camden Council (202341248) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 8 December 2025 Background The property is a flat. It receives heating and hot […]
Case 202341248 · 8 Dec 2025
Sovereign Network Group (202421437) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident has experienced damp and mould throughout his property since around […]
Case 202421437 · 8 Dec 2025
London Borough of Newham (202401736) Maladministration
Complaint: Managing Relations
Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 December 2025 Background The property was a terraced house that was […]
Case 202401736 · 5 Dec 2025
Torus62 Limited (202401070) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202401070 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The property is a semi detached house. The resident experienced damage […]
Case 202401070 · 5 Dec 2025
Cornwall Housing Limited (202507285) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The resident has occupied the property since 2007. […]
Case 202507285 · 4 Dec 2025
Octavia Housing (202345630) Maladministration
Complaint: Managing Relations
Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The property is a 1-bedroom flat on the ground floor of a […]
Case 202345630 · 4 Dec 2025
Southend on Sea City Council (202506439) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The property is a 4-bedroom house […]
Case 202506439 · 4 Dec 2025
Bolton at Home Limited (202519544) Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]
Case 202519544 · 3 Dec 2025
Cornwall Housing Limited (202453003) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives at the property with […]
Case 202453003 · 3 Dec 2025
GreenSquareAccord Limited (202509140) No Maladministration
Complaint: Managing Relations
Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December 2025 Background The resident has been a joint-tenant of the property, a 3-bedroom house, since […]
Case 202509140 · 3 Dec 2025
Southern Housing (202337009) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident is a tenant of the landlord. The property is situated […]
Case 202337009 · 3 Dec 2025
London Borough of Croydon (202507307) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident was allocated a property for […]
Case 202507307 · 2 Dec 2025
Notting Hill Genesis (202435566) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December 2025 Background The resident is a leaseholder and has occupied the property, a second floor […]
Case 202435566 · 2 Dec 2025
The Guinness Partnership Limited (202508744) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
Case 202508744 · 2 Dec 2025
Settle Group (202430339) Partial Maladministration
Complaint: Financial
Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December 2025 Background The resident’s property is not directly connected to the main drainage network, so […]
Case 202430339 · 1 Dec 2025
A2Dominion Housing Group Limited (202413497) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]
Case 202413497 · 28 Nov 2025
Aster Group Limited (202431989) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Case 202431989 · 28 Nov 2025
Believe Housing Limited (202414395) Maladministration
Complaint: Managing Relations
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Case 202414395 · 28 Nov 2025
Clarion Housing Association Limited (202500409) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a second-floor maisonette. There are 4 properties […]
Case 202500409 · 28 Nov 2025
Clarion Housing Association Limited (202509922) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]
Case 202509922 · 28 Nov 2025
Gateshead Metropolitan Borough Council (202504764) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]
Case 202504764 · 28 Nov 2025
London Borough of Harrow (202430466) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]
Case 202430466 · 28 Nov 2025
London Borough of Hillingdon (202415289) Maladministration
Complaint: Estate Management
Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The property is a 1-bedroom flat in a […]
Case 202415289 · 28 Nov 2025
North Tyneside Council (202431237) Maladministration
Complaint: Managing Relations
, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with […]
Case 202431237 · 28 Nov 2025
Notting Hill Genesis (202424182) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lived in the property with her daughter. The resident […]
Case 202424182 · 28 Nov 2025
Orbit Housing Association Limited (202432267) Maladministration
Complaint: Managing Relations
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]
Case 202432267 · 28 Nov 2025
Paradigm Housing Group Limited (202332089) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident experienced ongoing issues with her property, some of which […]
Case 202332089 · 28 Nov 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 1-bedroom ground […]
Case 202315952 · 28 Nov 2025
Platform Housing Group Limited (202450883) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property with her two young […]
Case 202450883 · 28 Nov 2025
Richmond Housing Partnership Limited (202342621) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has lived in her property with her children […]
Case 202342621 · 28 Nov 2025
Sanctuary Housing Association (202411628) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 3-bedroom house and the resident has lived there […]
Case 202411628 · 28 Nov 2025
Sanctuary Housing Association (202430579) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in the property, a flat in a block […]
Case 202430579 · 28 Nov 2025
Southwark Council (202501001) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The resident is a leaseholder of the property. The property […]
Case 202501001 · 28 Nov 2025
Sovereign Network Group (202507005) Maladministration
Complaint: Managing Relations
Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 2-bedroom ground floor flat in a block. […]
Case 202507005 · 28 Nov 2025
Swindon Borough Council (202432723) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord […]
Case 202432723 · 28 Nov 2025
The Guinness Partnership Limited (202405990) No Maladministration
Complaint: Managing Relations
Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]
Case 202405990 · 28 Nov 2025
Torus62 Limited (202342444) Partial Maladministration
Complaint: Financial
Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident sublet’s his property and pays the landlord variable service charges. The landlord […]
Case 202342444 · 28 Nov 2025
Vivid Housing Limited (202322040) Maladministration
Complaint: Managing Relations
Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident moved to the property, a 2-bedroom flat, in December 2022. […]
Case 202322040 · 28 Nov 2025
Vivid Housing Limited (202426374) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident raised issues about the condition of the property before moving […]
Case 202426374 · 28 Nov 2025