Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "london"
London Borough of Croydon (202117164)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint handling.
Haringey London Borough Council (202127394)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
Haringey London Borough Council (202205995)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
London & Quadrant Housing Trust (202120419)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission.
London & Quadrant Housing Trust (202204225)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s handling of the complaint.
London Borough of Ealing (202004589)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey London Borough Council (202202708)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
Haringey London Borough Council (202210235)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
London & Quadrant Housing Trust (202108899)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. mice issues in the property. a kitchen upgrade.
London & Quadrant Housing Trust (202208063)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
Haringey London Borough Council (202112771)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and lack of sufficient ventilation. priority for transfer based on overcrowding and an undersized bedroom.
London Borough of Hackney (202114761)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London Borough of Redbridge (202106556)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
London Borough of Redbridge (202207531)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
London & Quadrant Housing Trust (202207296)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to the resident’s personal items being damaged by paint. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202127773)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s associated complaint.
London Borough of Ealing (202120125)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to various repairs raised by the resident.
London Borough of Hackney (202106968)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and …
London Borough of Barking and Dagenham (202005383)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
London & Quadrant Housing Trust (202207775)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of repairs at the resident’s property.
London & Quadrant Housing Trust (202118374)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
London Borough of Croydon (202016200)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
London & Quadrant Housing Trust (202126700)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
London Borough of Ealing (202113706)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.
London & Quadrant Housing Trust (202107191)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
Haringey London Borough Council (202202745)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
London Borough of Hackney (202114496)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.
London & Quadrant Housing Trust (202007591)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
Haringey London Borough Council (202116739)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
London & Quadrant Housing Trust (202114451)
Reasonable Redress
Complaint: Financial
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
Haringey London Borough Council (202119223)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her request to replace the dividing link fence with a wooden fence; complaints handling.
London & Quadrant Housing Trust (202123437)
Maladministration
Complaint: Managing Relations
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
London Borough of Barnet (202106502)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.
London & Quadrant Housing Trust (202107410)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
London Borough of Hounslow (202128145)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
London & Quadrant Housing Trust (202200817)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s water bill rebate.
London & Quadrant Housing Trust (202200575)
No Maladministration
Complaint: Financial
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202206325)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Haringey London Borough Council (202201601)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
London Borough of Hackney (202102823)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
London & Quadrant Housing Trust (202012626)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202103780)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. The landlord’s response to the resident’s reports of a faulty boiler. The landlord’s response to the resident’s reports of overflowing …
London & Quadrant Housing Trust (202103815)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
London Borough of Hackney (202111008)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
London & Quadrant Housing Trust (202104577)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling.
London Borough of Hounslow (202201697)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.
London & Quadrant Housing Trust (202015494)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
London Borough of Hackney (202128440)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.
London Borough of Hackney (202201032)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.