Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
Clarion Housing Association Limited (202204869)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
Clarion Housing Association Limited (202205452)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the complaint and the amount of compensation it offered.
Hyde Housing Association Limited (202201221)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.
Hyde Housing Association Limited (202211524)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Leeds Federated Housing Association Limited (202213689)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202215994)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour.
Soho Housing Association Limited (202123144)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a mutual exchange. a leak under the kitchen sink. an issue with the guttering. a back door which was in disrepair. …
Sovereign Network Homes (202204756)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Clarion Housing Association Limited (202202193)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.
Clarion Housing Association Limited (202208746)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.
Clarion Housing Association Limited (202216339)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's decision to grant permission for a neighbouring resident to undertake construction work. The landlord’s response to concerns about the impact of the neighbour’s construction work noise and disruption. The landlord’s response to concerns about …
Hyde Housing Association Limited (202226622)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Irwell Valley Housing Association Limited (202217489)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused under a management transfer.
Nottingham Community Housing Association Limited (202125527)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor fan. The resident’s queries about the landlord’s methods of communication.
Nottingham Community Housing Association Limited (202210335)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman has also considered the landlord’s communication.
Clarion Housing Association Limited (202127420)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of pest control reports and related works. The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s request for a kitchen alteration. The landlord’s handling of the resident’s request …
Clarion Housing Association Limited (202207661)
Maladministration
Complaint: Financial
REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wandle Housing Association Limited (202212795)
Maladministration
Complaint: Managing Relations
The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.
Clarion Housing Association Limited (202210730)
Partial Maladministration
Complaint: Financial
The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following a cyber incident; Complaint. This report will also assess the landlord’s record keeping.
Community Gateway Association Limited (202209378)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.
Hyde Housing Association Limited (202207040)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and request for compensation.
Hyde Housing Association Limited (202303564)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated complaint handling.
Rooftop Housing Association Limited (202224142)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports of damp and mould; Complaint handling.
Shepherds Bush Housing Association Limited (202225383)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint.
Wandle Housing Association Limited (202228991)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within her property. request for it to refit laminate flooring within the hallway of her property. associated complaint.
Habinteg Housing Association Limited (202214063)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of an interruption to its provision of communal laundry facilities during major work. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202206590)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: Reports of repairs to a decant property. The resident’s concerns about the length of time he was decanted. Complaint handling.
Clarion Housing Association Limited (202212152)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated.
Hyde Housing Association Limited (202213207)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint.
Clarion Housing Association Limited (202208080)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his property. Increase the visibility of its staff in the vicinity of …
Clarion Housing Association Limited (202224047)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202127293)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202222531)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.
Clarion Housing Association Limited (202126885)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; and The subsequent complaint.
Clarion Housing Association Limited (202207167)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling while investigating this complaint.
Hyde Housing Association Limited (202205250)
Partial Maladministration
Complaint: Managing Relations
This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202216071)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to the resident’s concerns about the scheme manager; Handling of the resident’s associated complaint.
Clarion Housing Association Limited (202128101)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling in this case.
Clarion Housing Association Limited (202123972)
Maladministration
Complaint: Managing Relations
The complaint is about delays in the administration of the sale of the property. The Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202201266)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated complaint.
Clarion Housing Association Limited (202205488)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy renewal. Placing the resident on a risk to staff register. A subject access request (SAR) and data breach. The Ombudsman …
Hyde Housing Association Limited (202210688)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration of the building. The landlord’s response to a request to relocate a gas meter within the property. Communication from the …
Hyde Housing Association Limited (202221220)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint handling.
Hyde Housing Association Limited (202301783)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Sovereign Housing Association Limited (202218855)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202224577)
Maladministration
Complaint: Financial
This complaint is about the landlord’s:
Hyde Housing Association Limited (202203159)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the resident’s concerns about fire safety. The Ombudsman has considered the landlord’s complaint handling.
Tamil Community Housing Association Limited (202123536)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman …
Hyde Housing Association Limited (202219866)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a lack of heating and hot water; complaint handling.
Hyde Housing Association Limited (202303931)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman has also considered the landlord’s record keeping.