Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints.

The complaint is about how the landlord handled the resident’s: reports of repair for: the kitchen and lounge flooring; the cistern; the chipped sink and bath; the broken gate; damp and mould; the skirting board; and the subsequent complaint.

This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident into temporary accommodation. Reports of pigeons nesting and defecating on the property. Reports of a neighbour’s overgrown garden. The resident’s …

The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint.

The complaint is about the landlord’s response to a report of a broken fence. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of communal cleaning and maintenance. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s shower.

This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at the side of the property. Reports of noise transference. Complaint.

The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap.

The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal of a management move. The associated complaint.

The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in damp and mould. The associated complaint

The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s reports concerning repairs to the fire doors. The resident’s reports concerning the lack of consultation under Section 20 of the …

The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of a structure built over the patio of a neighbouring property.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s handling of the associated complaint.

The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer of compensation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.