Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 7,045 of 16,227 decisions matching "limited"

Onward Homes Limited (202502130) Maladministration
Complaint: Managing Relations
Decision Case ID 202502130 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident occupied her home with her son. Her daughter who […]
Case 202502130 · 23 Dec 2025
Paragon Asra Housing Limited (202427151) Maladministration
Complaint: Managing Relations
Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident lives in a 2-bedroom maisonette with her 3 […]
Case 202427151 · 23 Dec 2025
Stonewater Limited (202408404) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The property is a 1-bedroom first floor flat that the resident has […]
Case 202408404 · 23 Dec 2025
Torus62 Limited (202501658) Maladministration
Complaint: Managing Relations
Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December 2025 Background The resident lives in a 3-bedroom house. For several years she has […]
Case 202501658 · 23 Dec 2025
Torus62 Limited (202512477) Maladministration
Complaint: Managing Relations
Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident’s tenancy started on 2 May 2022, and the property is a […]
Case 202512477 · 23 Dec 2025
Clarion Housing Association Limited (202429364) Maladministration
Complaint: Managing Relations
Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident is immunocompromised. He reported damp and mould in his […]
Case 202429364 · 22 Dec 2025
Clarion Housing Association Limited (202506259) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]
Case 202506259 · 22 Dec 2025
Golding Homes Limited (202434945) Maladministration
Complaint: Managing Relations
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]
Case 202434945 · 22 Dec 2025
Habinteg Housing Association Limited (202507807) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a ground floor flat that the resident […]
Case 202507807 · 22 Dec 2025
Home Group Limited (202516671) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident lived on the seventh floor of a high rise […]
Case 202516671 · 22 Dec 2025
Hyde Housing Association Limited (202409621) Maladministration
Complaint: Managing Relations
Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]
Case 202409621 · 22 Dec 2025
One Housing Group Limited (202515213) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background In January 2023 the resident reported a leak, which caused […]
Case 202515213 · 22 Dec 2025
Onward Homes Limited (202444597) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident lives in a one-bedroom flat on the first floor of […]
Case 202444597 · 22 Dec 2025
Platform Housing Group Limited (202439162) No Maladministration
Complaint: Managing Relations
Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into the property in February 2022. On […]
Case 202439162 · 22 Dec 2025
Stonewater Limited (202321946) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202321946 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident reported repairs to her kitchen, bathroom, hallway, guttering and fascia, […]
Case 202321946 · 22 Dec 2025
Stonewater Limited (202438434) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December 2025 Background The resident reported ongoing antisocial behaviour (ASB) from June 2024 and raised […]
Case 202438434 · 22 Dec 2025
Wythenshawe Community Housing Group Limited (202413576) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy Date 22 December 2025 Background The resident complained about repair work following the collapse […]
Case 202413576 · 22 Dec 2025
A2Dominion Housing Group Limited (202328230) No Maladministration
Complaint: Estate Management
Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in the property with her 2 young […]
Case 202328230 · 19 Dec 2025
Citizen Housing Group Limited (202501755) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1-bedroom flat situated in a communal […]
Case 202501755 · 19 Dec 2025
Clarion Housing Association Limited (202425587) Maladministration
Complaint: Managing Relations
Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow and has arthritis. The […]
Case 202425587 · 19 Dec 2025
Connexus Homes Limited (202428799) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The property is a bungalow. On 29 September 2023 the resident […]
Case 202428799 · 19 Dec 2025
Home Group Limited (202450203) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow which has a single storey brick-built […]
Case 202450203 · 19 Dec 2025
Home Group Limited (202505885) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident’s tenancy with the landlord started on 21 May 2021. […]
Case 202505885 · 19 Dec 2025
LiveWest Homes Limited (202453254) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 19 December 2025 Background The property is a 2-bedroom bungalow. The resident has been […]
Case 202453254 · 19 Dec 2025
Magna Housing Limited (202400091) Partial Maladministration
Complaint: Financial
Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and service charge notification […]
Case 202400091 · 19 Dec 2025
Moat Homes Limited (202516544) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident contacted the landlord in October 2024 to report anti-social behaviour […]
Case 202516544 · 19 Dec 2025
Muir Group Housing Association Limited (202318586) Maladministration
Complaint: Managing Relations
Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported damp and mould concerns to the […]
Case 202318586 · 19 Dec 2025
One Housing Group Limited (202400318) Maladministration
Complaint: Managing Relations
Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The property is a flat in a block with a […]
Case 202400318 · 19 Dec 2025
Origin Housing Limited (202510587) No Maladministration
Complaint: Managing Relations
Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In mid-2024, there were 3 separate leaks at the resident’s address. The […]
Case 202510587 · 19 Dec 2025
Paragon Asra Housing Limited (202347877) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported a leak in the corner of […]
Case 202347877 · 19 Dec 2025
Poplar Housing And Regeneration Community Association Limited (202515615) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202515615 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a purpose built flat. […]
Case 202515615 · 19 Dec 2025
Rochdale Boroughwide Housing Limited (202338295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in the property with her partner and […]
Case 202338295 · 19 Dec 2025
Stonewater Limited (202315001) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December 2025 Background The resident is a shared owner of the property. Her complaint was […]
Case 202315001 · 19 Dec 2025
Stonewater Limited (202410814) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported damp and mould issues in 2022 and 2023. The landlord […]
Case 202410814 · 19 Dec 2025
The Guinness Partnership Limited (202408843) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy that the landlord had not completed repairs […]
Case 202408843 · 19 Dec 2025
Clarion Housing Association Limited (202323260) No Maladministration
Complaint: Estate Management
Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lived in a property managed by the landlord […]
Case 202323260 · 18 Dec 2025
Clarion Housing Association Limited (202424542) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Case 202424542 · 18 Dec 2025
First Choice Homes Oldham Limited (202514515) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
Case 202514515 · 18 Dec 2025
GreenSquareAccord Limited (202446617) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Case 202446617 · 18 Dec 2025
Hyde Housing Association Limited (202407518) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Case 202407518 · 18 Dec 2025
Midland Heart Limited (202338232) Maladministration
Complaint: Managing Relations
Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]
Case 202338232 · 18 Dec 2025
Moat Homes Limited (202336014) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Case 202336014 · 18 Dec 2025
Orbit Housing Association Limited (202423319) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Case 202423319 · 18 Dec 2025
Origin Housing Limited (202419576) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202419576 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident asked the landlord to confirm whether an EWS1 was […]
Case 202419576 · 18 Dec 2025
Plus Dane Housing Limited (202505207) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Case 202505207 · 18 Dec 2025
Regenda Limited (202405086) No Maladministration
Complaint: Financial
Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The landlord sent a letter to the resident on 20 February 2024 […]
Case 202405086 · 18 Dec 2025
Sparrow Shared Ownership Limited (202325309) Partial Maladministration
Complaint: For profit
Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 18 December 2025 Background The resident has been a shared owner of the property […]
Case 202325309 · 18 Dec 2025
The Guinness Partnership Limited (202421926) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Case 202421926 · 18 Dec 2025
The Guinness Partnership Limited (202510295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Case 202510295 · 18 Dec 2025
The Riverside Group Limited (202344594) Maladministration
Complaint: Managing Relations
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Case 202344594 · 18 Dec 2025