Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
Clarion Housing Association Limited (202000555)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s reports of repairs required to the roof and bathroom.
Clarion Housing Association Limited (202015858)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire safety. The landlord’s level of communication. The landlord’s response to the resident’s request to buy back the property. The Ombudsman …
Clarion Housing Association Limited (202117029)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.
Clarion Housing Association Limited (202202320)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the resident’s associated complaint.
Hyde Housing Association Limited (202109935)
Maladministration
Complaint: Financial
This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.
Sanctuary Housing Association (202213616)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint.
Estuary Housing Association Limited (202209474)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.
Inquilab Housing Association Limited (202115670)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Inquilab Housing Association Limited (202125616)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.
Arcon Housing Association Limited (202214232)
Outside Jurisdiction
Complaint: Managing Relations
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Clarion Housing Association Limited (202009112)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent infestation in the communal areas. Repeated boiler repairs. This report will also look at the landlord’s complaint handling.
Guinness Housing Association Limited (202209680)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.
West Kent Housing Association (202122162)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202128485)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint.
Hightown Housing Association Limited (202101957)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202207418)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.
Orbit Housing Association Limited (202216378)
Reasonable Redress
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.
Clarion Housing Association Limited (202201201)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.
Great Places Housing Association (202207174)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.
Guinness Housing Association Limited (202216793)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of staff misconduct.
Sanctuary Housing Association (202217276)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s …
Clarion Housing Association Limited (202123938)
Partial Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s handling of the resident’s reports of contamination in the water tank; The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202206079)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.
Soho Housing Association Limited (202115216)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.
Clarion Housing Association Limited (202112113)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Hyde Housing Association Limited (202209517)
Maladministration
Complaint: Information and data management
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
Peak District Rural Housing Association Limited (202208459)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Sanctuary Housing Association (202215016)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.
Clarion Housing Association Limited (202125147)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.
Guinness Housing Association Limited (202222155)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
Innisfree Housing Association Limited (202112253)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202219451)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202110576)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated complaint.
Clarion Housing Association Limited (202125916)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the associated complaint.
Clarion Housing Association Limited (202120650)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden.
Together Housing Association Limited (202127388)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.
Guinness Housing Association Limited (202102203)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.
Clarion Housing Association Limited (201909272)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Clarion Housing Association Limited (202112818)
Severe Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
Hyde Housing Association Limited (202100383)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200830)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.
Shepherds Bush Housing Association Limited (202106895)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of ASB by the resident. The associated complaint.
Wandle Housing Association Limited (202124197)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. …
Clarion Housing Association Limited (202206490)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to the presence of asbestos in the property. response to the resident’s request to be moved to another property. Complaint handling.
Clarion Housing Association Limited (202016918)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and …
Shepherds Bush Housing Association Limited (202117057)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost …
Sovereign Housing Association Limited (202110562)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint.
Sovereign Network Homes (202116990)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Mount Green Housing Association Limited (202120738)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202215373)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.