Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 486 of 16,227 decisions matching "authority"

City of Doncaster Council (202507105) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property […]
Case 202507105 · 27 Nov 2025
Haringey London Borough Council (202442873) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident lives with her […]
Case 202442873 · 27 Nov 2025
Leeds City Council (202330754) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident was unhappy that the landlord had […]
Case 202330754 · 27 Nov 2025
London Borough of Croydon (202502469) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 November 2025 Background The resident rents her property to a […]
Case 202502469 · 27 Nov 2025
London Borough of Enfield (202439114) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident reported damp and mould […]
Case 202439114 · 27 Nov 2025
London Borough of Hammersmith and Fulham (202509424) Maladministration
Complaint: Managing Relations
Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a […]
Case 202509424 · 27 Nov 2025
London Borough of Islington (202334423) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a ground-floor […]
Case 202334423 · 27 Nov 2025
London Borough of Islington (202409957) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409957 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lived in a ground […]
Case 202409957 · 27 Nov 2025
London Borough of Lambeth (202312005) Outside Jurisdiction
Complaint: Financial
Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]
Case 202312005 · 27 Nov 2025
London Borough of Lambeth (202440702) Maladministration
Complaint: Managing Relations
Decision Case ID 202440702 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives with her 5 young children and she is […]
Case 202440702 · 27 Nov 2025
London Borough of Redbridge (202334994) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background In July 2022 the resident reported […]
Case 202334994 · 27 Nov 2025
Oxford City Council (202505886) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom ground floor flat with two children […]
Case 202505886 · 27 Nov 2025
Southend on Sea City Council (202411019) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident and his family live […]
Case 202411019 · 27 Nov 2025
Southwark Council (202404949) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident has lived in the property, a one-bedroom […]
Case 202404949 · 27 Nov 2025
Tendring District Council (202317086) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a second-floor flat […]
Case 202317086 · 27 Nov 2025
West Northamptonshire Council (202323688) Maladministration
Complaint: Managing Relations
Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house […]
Case 202323688 · 27 Nov 2025
Babergh District Council (202345261) Maladministration
Complaint: Managing Relations
Decision Case ID 202345261 Decision type Investigation Landlord Babergh District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident had a long-standing issue with infestations […]
Case 202345261 · 26 Nov 2025
City of London Corporation (202336072) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived in the property, […]
Case 202336072 · 26 Nov 2025
Leeds City Council (202338552) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In October 2023 the resident reported damage to […]
Case 202338552 · 26 Nov 2025
London Borough of Hounslow (202440050) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]
Case 202440050 · 26 Nov 2025
London Borough of Islington (202306007) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202306007 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a second floor […]
Case 202306007 · 26 Nov 2025
London Borough of Lambeth (202403435) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The property is a 2-bedroom flat […]
Case 202403435 · 26 Nov 2025
London Borough of Lambeth (202509527) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202509527 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her 4 […]
Case 202509527 · 26 Nov 2025
London Borough of Lewisham (202430563) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 November 2025 Background The leaseholder lets her property to tenants. She contacted the landlord in […]
Case 202430563 · 26 Nov 2025
Southwark Council (202334637) Maladministration
Complaint: Managing Relations
;Decision Case ID 202334637 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a flat above a commercial unit. She complained about […]
Case 202334637 · 26 Nov 2025
Stockport Homes Limited (202506964) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In January 2025 the landlord identified damp and […]
Case 202506964 · 26 Nov 2025
Birmingham City Council (202334810) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334810 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a flat within […]
Case 202334810 · 25 Nov 2025
City of Westminster Council (202424032) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424032 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a ground […]
Case 202424032 · 25 Nov 2025
Colchester City Council (202508040) No Maladministration
Complaint: Managing Relations
Decision Case ID 202508040 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 25 November 2025 Background The resident lives in a flat and complained about […]
Case 202508040 · 25 Nov 2025
Haringey London Borough Council (202330017) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
Case 202330017 · 25 Nov 2025
London Borough of Barnet (202507401) Maladministration
Complaint: Managing Relations
Decision Case ID 202507401 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a semi-detached first […]
Case 202507401 · 25 Nov 2025
London Borough of Lambeth (202336114) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident has lived in the property, […]
Case 202336114 · 25 Nov 2025
London Borough of Lambeth (202421626) Maladministration
Complaint: Managing Relations
Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a 4-bedroom house […]
Case 202421626 · 25 Nov 2025
London Borough of Lewisham (202415671) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 November 2025 Background The resident is a leaseholder of a flat owned by the […]
Case 202415671 · 25 Nov 2025
Barnsley Metropolitan Borough Council (202437364) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a semi-detached […]
Case 202437364 · 24 Nov 2025
London Borough of Lambeth (202500618) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom […]
Case 202500618 · 24 Nov 2025
North Tyneside Council (202415425) Maladministration
Complaint: Managing Relations
Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The property is a 1-bedroom ground-floor flat. The […]
Case 202415425 · 24 Nov 2025
North West Leicestershire District Council (202506976) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 24 November 2025 Background The resident has reported damp and […]
Case 202506976 · 24 Nov 2025
London Borough of Islington (202429991) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 November 2025 Background The resident is the leaseholder of a first […]
Case 202429991 · 21 Nov 2025
London Borough of Newham (202326788) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 21 November 2025 Background The resident is a leaseholder of […]
Case 202326788 · 21 Nov 2025
London Borough of Tower Hamlets (202432413) No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite material (ACM) cladding […]
Case 202432413 · 21 Nov 2025
Sheffield City Council (202402357) No Maladministration
Complaint: Managing Relations
Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]
Case 202402357 · 21 Nov 2025
Southwark Council (202428472) Maladministration
Complaint: Managing Relations
Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident’s property is a converted maisonette, and the […]
Case 202428472 · 21 Nov 2025
Basildon Borough Council (202407113) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]
Case 202407113 · 20 Nov 2025
Brighton and Hove City Council (202441883) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background At the time of the events […]
Case 202441883 · 20 Nov 2025
Leeds City Council (202441659) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]
Case 202441659 · 20 Nov 2025
London Borough of Camden Council (202328620) Maladministration
Complaint: Financial
Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident raised issues with the landlord […]
Case 202328620 · 20 Nov 2025
London Borough of Hammersmith and Fulham (202347227) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
Case 202347227 · 20 Nov 2025
London Borough of Islington (202450843) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
Case 202450843 · 20 Nov 2025
London Borough of Lambeth (202334817) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a flat located […]
Case 202334817 · 20 Nov 2025