Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "authority" ×

Showing 486 of 16,227 decisions matching "authority"

London Borough of Lambeth (202428095) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bed […]
Case 202428095 · 7 Nov 2025
Sandwell Metropolitan Borough Council (202318239) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]
Case 202318239 · 7 Nov 2025
Thurrock Council (202336412) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident has a joint tenancy with his […]
Case 202336412 · 7 Nov 2025
Birmingham City Council (202330777) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 November 2025 Background The resident moved into his bungalow on 12 March 2018. Laminate […]
Case 202330777 · 6 Nov 2025
Birmingham City Council (202423205) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder of a first […]
Case 202423205 · 6 Nov 2025
Southwark Council (202308062) Maladministration
Complaint: Local Authority / ALMO or TMO
`Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in the 1 bedroom 4th […]
Case 202308062 · 6 Nov 2025
London Borough of Croydon (202409223) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]
Case 202409223 · 5 Nov 2025
London Borough of Lambeth (202452181) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 November 2025 Background The resident is a leaseholder of the […]
Case 202452181 · 5 Nov 2025
London Borough of Hammersmith and Fulham (202441018) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a […]
Case 202441018 · 4 Nov 2025
London Borough of Hounslow (202343086) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]
Case 202343086 · 4 Nov 2025
Kirklees Metropolitan Borough Council (202306969) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date 3 November 2025 Background Before moving to the property, the resident was living with her […]
Case 202306969 · 3 Nov 2025
London Borough of Camden Council (202401024) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]
Case 202401024 · 3 Nov 2025
Crawley Borough Council (202342908) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property […]
Case 202342908 · 31 Oct 2025
London Borough of Ealing (202426484) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident has been the leaseholder of […]
Case 202426484 · 31 Oct 2025
London Borough of Islington (202341071) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202341071 · 31 Oct 2025
London Borough of Lambeth (202330224) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Case 202330224 · 31 Oct 2025
London Borough of Lambeth (202342651) Maladministration
Complaint: Managing Relations
Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property as a leaseholder since 2012. […]
Case 202342651 · 31 Oct 2025
London Borough of Lambeth (202501138) Maladministration
Complaint: Managing Relations
Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The property is a ground-floor flat. The resident […]
Case 202501138 · 31 Oct 2025
London Borough of Newham (202445140) No Maladministration
Complaint: Managing Relations
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Case 202445140 · 31 Oct 2025
London Borough of Tower Hamlets (202426456) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Case 202426456 · 31 Oct 2025
London Borough of Tower Hamlets (202427344) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202427344 · 31 Oct 2025
London Borough of Wandsworth (202346831) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]
Case 202346831 · 31 Oct 2025
Norwich City Council (202402008) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground […]
Case 202402008 · 31 Oct 2025
Norwich City Council (202423175) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]
Case 202423175 · 31 Oct 2025
Royal Borough Of Greenwich (202430607) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]
Case 202430607 · 31 Oct 2025
St Albans City and District Council (202429798) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]
Case 202429798 · 31 Oct 2025
Adur District Council (202440819) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]
Case 202440819 · 30 Oct 2025
Birmingham City Council (202332678) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in the property, a 2-bedroom house, with her […]
Case 202332678 · 30 Oct 2025
Brighton and Hove City Council (202441528) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 30 October 2025 Background The resident has lived in […]
Case 202441528 · 30 Oct 2025
Bristol City Council (202415249) Maladministration
Complaint: Managing Relations
Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 1-bedroom concrete bungalow. […]
Case 202415249 · 30 Oct 2025
City of Wolverhampton Council (202332042) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds a tenancy with the […]
Case 202332042 · 30 Oct 2025
Cornwall Housing Limited (202441209) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lived in a one-bedroom flat […]
Case 202441209 · 30 Oct 2025
Darlington Borough Council (202411824) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Case 202411824 · 30 Oct 2025
London Borough of Hackney (202504163) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a secure tenant of […]
Case 202504163 · 30 Oct 2025
London Borough of Hammersmith and Fulham (202345959) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a […]
Case 202345959 · 30 Oct 2025
London Borough of Hillingdon (202329872) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 30 October 2025 Background The resident has a flexible tenancy […]
Case 202329872 · 30 Oct 2025
London Borough of Lambeth (202419912) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419912 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 October 2025 Background The resident lives in a ground-floor 2-bedroom […]
Case 202419912 · 30 Oct 2025
London Borough of Lewisham (202435916) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a single parent with 4 children, aged […]
Case 202435916 · 30 Oct 2025
London Borough of Newham (202439983) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom, […]
Case 202439983 · 30 Oct 2025
Manchester City Council (202343802) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident, who has since terminated his tenancy, […]
Case 202343802 · 30 Oct 2025
Royal Borough Of Greenwich (202418129) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a ground floor […]
Case 202418129 · 30 Oct 2025
Cornwall Housing Limited (202331715) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroombungalow. She […]
Case 202331715 · 29 Oct 2025
Dacorum Borough Council (202207644) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]
Case 202207644 · 29 Oct 2025
Dacorum Borough Council (202345459) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house. […]
Case 202345459 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202400388) Maladministration
Complaint: Managing Relations
Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident is a secure tenant of […]
Case 202400388 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202426287) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lived in the property which was […]
Case 202426287 · 29 Oct 2025
Lancaster City Council (202342337) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 October 2025 Background The resident has held the assured tenancy in trust for her […]
Case 202342337 · 29 Oct 2025
London Borough of Camden Council (202337006) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy Date 27 October 2025 Background The property is a 2-bed second floor flat. The resident […]
Case 202337006 · 29 Oct 2025
London Borough of Hackney (202440700) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 October 2025 Background The resident lives in a 2-bedroom property […]
Case 202440700 · 29 Oct 2025
London Borough of Hounslow (202503006) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom […]
Case 202503006 · 29 Oct 2025