Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 486 of 16,227 decisions matching "authority"

South Tyneside Council (202343834) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background 1. At the time of the complaint […]
Case 202343834 · 29 Oct 2025
Ashfield District Council (202504626) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second-floor 2-bedroom […]
Case 202504626 · 28 Oct 2025
Rotherham Metropolitan Borough Council (202434309) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a house with a garden which […]
Case 202434309 · 28 Oct 2025
Royal Borough Of Greenwich (202419950) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second floor flat in a […]
Case 202419950 · 28 Oct 2025
Royal Borough of Kingston Upon Thames (202433471) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in […]
Case 202433471 · 28 Oct 2025
Thurrock Council (202336037) Maladministration
Complaint: Managing Relations
Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lives with his wife in the property […]
Case 202336037 · 28 Oct 2025
City of Westminster Council (202334579) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 October 2025 Background The resident told the landlord that a neighbour was incorrectly […]
Case 202334579 · 27 Oct 2025
London Borough of Ealing (202444290) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]
Case 202444290 · 27 Oct 2025
London Borough of Lambeth (202334914) Maladministration
Complaint: Managing Relations
Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The resident lives in a 3-bedroom flat, comprising […]
Case 202334914 · 27 Oct 2025
Southwark Council (202411974) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The property is a flat in a block of […]
Case 202411974 · 27 Oct 2025
Birmingham City Council (202412991) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]
Case 202412991 · 24 Oct 2025
Birmingham City Council (202422793) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]
Case 202422793 · 24 Oct 2025
Brighton and Hove City Council (202427879) Maladministration
Complaint: Financial
Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 3-bedroom maisonette in […]
Case 202427879 · 24 Oct 2025
City of Westminster Council (202334157) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Case 202334157 · 24 Oct 2025
Haringey London Borough Council (202502673) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Case 202502673 · 24 Oct 2025
Kingston upon Hull City Council (202424167) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
Case 202424167 · 24 Oct 2025
London Borough of Islington (202339937) Maladministration
Complaint: Managing Relations
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
Case 202339937 · 24 Oct 2025
London Borough of Lambeth (202420046) Maladministration
Complaint: Managing Relations
Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]
Case 202420046 · 24 Oct 2025
London Borough of Lambeth (202430381) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor […]
Case 202430381 · 24 Oct 2025
Royal Borough Of Greenwich (202401564) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]
Case 202401564 · 24 Oct 2025
Royal Borough of Kingston Upon Thames (202342629) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]
Case 202342629 · 24 Oct 2025
South Kesteven District Council (202334681) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Case 202334681 · 24 Oct 2025
Southwark Council (202231578) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
Case 202231578 · 24 Oct 2025
Southwark Council (202331912) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident raised concerns about the remedial works following […]
Case 202331912 · 24 Oct 2025
London Borough of Ealing (202434090) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom first floor […]
Case 202434090 · 23 Oct 2025
London Borough of Tower Hamlets (202427695) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]
Case 202427695 · 23 Oct 2025
Royal Borough Of Greenwich (202316938) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident was a shared ownership leaseholder […]
Case 202316938 · 23 Oct 2025
Sandwell Metropolitan Borough Council (202326168) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Case 202326168 · 23 Oct 2025
Bournemouth, Christchurch and Poole Council (202306436) Outside Jurisdiction
Complaint: Planned Works
Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The landlord told the resident it […]
Case 202306436 · 22 Oct 2025
Bristol City Council (202339195) Maladministration
Complaint: Financial
Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident has a secure tenancy with the […]
Case 202339195 · 22 Oct 2025
Kirklees Metropolitan Borough Council (202429151) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2 bedroomed […]
Case 202429151 · 22 Oct 2025
Leeds City Council (202433052) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat in a high rise […]
Case 202433052 · 22 Oct 2025
London Borough of Barnet (202432330) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a flat in […]
Case 202432330 · 22 Oct 2025
London Borough of Camden Council (202505115) Maladministration
Complaint: Managing Relations
Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]
Case 202505115 · 22 Oct 2025
London Borough of Hackney (202503846) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]
Case 202503846 · 21 Oct 2025
Portsmouth City Council (202333072) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident was a secured tenant of the landlord between July […]
Case 202333072 · 21 Oct 2025
Southwark Council (202326338) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, who has visual and mobility impairments, was required to vacate her […]
Case 202326338 · 21 Oct 2025
Southwark Council (202429299) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 21 October 2025 Background The resident has a secure tenancy with the […]
Case 202429299 · 21 Oct 2025
Bassetlaw District Council (202337036) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident and his family transferred to […]
Case 202337036 · 20 Oct 2025
City of Doncaster Council (202409587) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in 1-bedroom flat […]
Case 202409587 · 20 Oct 2025
City of Westminster Council (202437516) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint […]
Case 202437516 · 20 Oct 2025
London Borough of Hillingdon (202453498) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date 20 October 2025 Background The resident moved into the property, a one bedroom first […]
Case 202453498 · 20 Oct 2025
Southend on Sea City Council (202450515) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom […]
Case 202450515 · 20 Oct 2025
Tandridge District Council (202334587) Maladministration
Complaint: Managing Relations
Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 1 bedroom property. […]
Case 202334587 · 20 Oct 2025
Haringey London Borough Council (202338854) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom terraced […]
Case 202338854 · 17 Oct 2025
London Borough of Hammersmith and Fulham (202327538) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in […]
Case 202327538 · 17 Oct 2025
Sandwell Metropolitan Borough Council (202323105) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background As part of an adaptation request by the resident, the […]
Case 202323105 · 17 Oct 2025
Southwark Council (202428780) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her husband and […]
Case 202428780 · 17 Oct 2025
Birmingham City Council (202427475) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in a 2-bed flat within a high-rise block. […]
Case 202427475 · 16 Oct 2025
Southwark Council (202328109) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 October 2025 Background The resident is a leaseholder of a flat within […]
Case 202328109 · 16 Oct 2025