Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water in February 2021. The landlord’s handling of the resident’s reports that his radiators were not working in April 2021. The impact the period …

The complaint is about: T he landlord‘s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s response to the resident’s request for compensation in relation to a leak in his bathroom in January 2018.

The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of the property at the start of the resident’s tenancy. The landlord’s response to the resident’s request to be compensated for …

The complaint is about – The landlord’s response to the resident’s reports of repair works regarding damp and mould to the resident’s property. The landlord’s response to the resident’s reports in relation to her property windows. The landlord’s response to …

The resident complained about the landlord’s handling of: repairs to her roof. repairs to address damp and mould. repairs to address cracking. her associated complaint.

The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. A formal complaint made by the representative in June 2018. The Delegated Authority (DA) process. An offer of compensation in …

The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. Refusal to refund car parking charges for the period when the resident was not living at the property.

The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How the landlord handled the resident’s request to be rehoused. The handling of the formal complaint.

This complaint is about:

The complaint concerns the landlord’s response to the resident’s: reports of an electrical fault. complaint about the conduct of an employee. claim for compensation. request for gas heating. The associated handling of the complaint.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a movement activated doorbell. The associated complaint.

REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about: how the landlord responded to the resident’s concerns about a decant. the landlord’s response to a request for a copy of its policies and procedures.

The complaint is about the landlord’s: Response to the resident’s reports of unpleasant smells at the property. Complaints handling.

The complaint is about the landlord’s: Response to the resident’s concerns regarding the temperature within the property. Response to the resident’s concerns regarding the property’s windows. Response to the resident’s concerns of a sewage smell and mould within the property. …

The complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the resident's reports of mice in her property. the associated complaint.

REPORT COMPLAINT 202016709 Clarion Housing Association Limited 6 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: Case Notes Activity Date: 15/12/2021 Body:

This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. A report that the resident had disposed of rubbish in bins allocated to other properties. This complaint is also about …

The complaint is regarding: The tone of the landlord’s communication. How the landlord sought to arrange an electrical test at the resident’s property. The landlord allegedly victimising the resident.

The complaint is about: The landlord’s handling of toilet repairs at the property. The landlord’s communication regarding rent payments. The Ombudsman has also investigated the landlord’s complaint handling.