Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Birmingham City Council (202104416)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.
Birmingham City Council (202106816)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
Wandsworth Council (202015540)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.
Brent Council (202003321)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent repairs and associated damage. Asbestos at the property. The landlord’s complaint handling, communication and customer service.
Southwark Council (202111233)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling of the resident’s reports concerning damp and mould at the property, including outstanding repair issues. The landlord’s handling of the …
Lambeth Council (202101978)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to communicate in response to the resident’s complaints.
Dudley Metropolitan Borough Council (202008452)
Partial Maladministration
Complaint: Financial
This complaint is about:
Lambeth Council (202008325)
Outside Jurisdiction
Complaint: Financial
The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot …
Lambeth Council (202100331)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Basildon Borough Council (202108992)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Lewes District Council (202107034)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
Doncaster Metropolitan Borough Council (202010560)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Hammersmith and Fulham Council (202010278)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs following a flood at the resident’s property.
Leeds City Council (202006116)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.
Leicester City Council (202010537)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.
St Albans City and District Council (202103381)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.
Westminster City Council (202106768)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.
Birmingham City Council (202105757)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.
Canterbury City Council (202102194)
Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.
Leeds City Council (202109840)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.
Hammersmith and Fulham Council (202108074)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged flooring. The effect on her and her family’s health due to the exposure. The advice given by the landlord …
Hounslow Council (202106793)
Partial Maladministration
Complaint: Estate Management
The complaint concerns: The landlord’s decision to remove plants from the resident’s balcony. The formal complaint into the matter.
North Kesteven District Council (202102564)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The complaint is also about the landlord’s handling of the request for permission to make adaptations at the property.
Southwark Council (202109904)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Haringey Council (202101167)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
North West Leicestershire District Council (202006039)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.
Harlow District Council (202100139)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.
Sandwell Metropolitan Borough Council (202011133)
Partial Maladministration
Complaint: Managing Relations
This complaint is about:
Camden Council (202006556)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of an odour coming from her neighbour’s property. The landlord’s complaint handling.
Wokingham Borough Council (202102033)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Dudley Metropolitan Borough Council (202102362)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the local authority’s decision not to grant the resident the right to buy.
North Tyneside Council (202009313)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the resident’s Gas Safety inspection on 2 April 2020.
Portsmouth City Council (202008105)
No Maladministration
Complaint: Financial
The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s …
Brentwood Borough Council (202016001)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Bristol City Council (202101013)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.
Southwark Council (202014353)
No Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s decision to remove a fence erected by the resident.
Thurrock Council (202101890)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.
Birmingham City Council (202013786)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about the landlord’s handling of repairs to her property.
Birmingham City Council (202100448)
Partial Maladministration
Complaint: Managing Relations
The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent formal complaint about the matter.
Leeds City Council (202101774)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.
Wandsworth Council (202110776)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.
Westminster City Council (202109778)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.
Camden Council (202016028)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of planned works. The cost of the planned works.
Dudley Metropolitan Borough Council (202015427)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about:
Mid Devon District Council (202013248)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property, with or without prior notice. Window repairs. Bathroom heating. The landlord’s response to damp and mould reports. Repairs to her …
Hammersmith and Fulham Council (202105218)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of damp. The associated complaint handling.
Harlow District Council (202012770)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.
Tendring District Council (202101347)
Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of repairs to the resident’s property. This Service has also considered the landlord’s handling of the resident’s complaint and its record keeping.
Ealing Council (202118784)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Hammersmith and Fulham Council (202017220)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of repairs to her bathroom.