Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 3,795 of 16,227 decisions matching "council"

Haringey Council (201914247) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.
Case 201914247 · 8 Feb 2022
Wolverhampton City Council (202106938) Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. …
Case 202106938 · 8 Feb 2022
East Riding of Yorkshire Council (202115073) Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).
Case 202115073 · 4 Feb 2022
Newham Council (202017405) Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Case 202017405 · 4 Feb 2022
Birmingham City Council (202114525) Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s complaint.
Case 202114525 · 3 Feb 2022
Gosport Borough Council (202017234) No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Case 202017234 · 3 Feb 2022
Haringey Council (202100265) Partial Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request to be permanently rehoused.
Case 202100265 · 3 Feb 2022
Leeds City Council (202115815) Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The landlord’s handling of works to install additional fencing around the resident’s garden. The landlord’s handling of repairs to an outhouse …
Case 202115815 · 3 Feb 2022
Southwark Council (202016835) Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the landlord’s response to reports of:
Case 202016835 · 3 Feb 2022
Camden Council (202016856) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about:
Case 202016856 · 2 Feb 2022
Birmingham City Council (202007866) Outside Jurisdiction
Complaint: Financial
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Case 202007866 · 1 Feb 2022
Harrow Council (202113373) Outside Jurisdiction
Complaint: Financial
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s …
Case 202113373 · 1 Feb 2022
Kingston upon Thames Council (202112834) Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident …
Case 202112834 · 1 Feb 2022
Leicester City Council (202016164) No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice infestation in the block.
Case 202016164 · 1 Feb 2022
Westminster City Council (202101810) Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of a management transfer.
Case 202101810 · 1 Feb 2022
East Devon District Council (202100382) Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
Case 202100382 · 31 Jan 2022
Hackney Council (202013813) Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and mould from October 2020. a bedroom being uninhabitable and his daughter sleeping in the front room.
Case 202013813 · 31 Jan 2022
Hammersmith and Fulham Council (202114536) Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays experienced and request for compensation. The landlord's handling of the resident’s reports of leaks through the boiler flue which resulted …
Case 202114536 · 31 Jan 2022
Kirklees Council (202009737) Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about noise disturbance from a neighbour. The landlord’s complaints handling has also been investigated.
Case 202009737 · 31 Jan 2022
Leeds City Council (202014700) Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Case 202014700 · 31 Jan 2022
South Holland District Council (201914962) No Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.
Case 201914962 · 31 Jan 2022
Southwark Council (202100422) No Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.
Case 202100422 · 31 Jan 2022
Barking and Dagenham Council (202108003) Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.
Case 202108003 · 28 Jan 2022
Camden Council (202010798) No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to offer the resident a permanent move while repairs were taking place.
Case 202010798 · 28 Jan 2022
Newcastle City Council (202109620) Partial Maladministration
Complaint: Managing Relations
The complaint refers to the landlord’s handling of: Repairs to unblock the resident’s bath pipe. The associated complaint.
Case 202109620 · 28 Jan 2022
Newham Council (202012229) No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.
Case 202012229 · 28 Jan 2022
Wandsworth Council (202102367) Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.
Case 202102367 · 28 Jan 2022
Bournemouth Borough Council (202017558) No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Case 202017558 · 27 Jan 2022
Camden Council (202009609) No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the landlord’s communication.
Case 202009609 · 27 Jan 2022
Hammersmith and Fulham Council (202102637) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the response to leaks into the property.
Case 202102637 · 27 Jan 2022
Haringey Council (202101286) Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202101286 · 27 Jan 2022
Haringey Council (202107358) Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
Case 202107358 · 27 Jan 2022
Islington Council (202011018) Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Case 202011018 · 27 Jan 2022
Leeds City Council (202105929) Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Case 202105929 · 27 Jan 2022
Arun District Council (201805246) Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.
Case 201805246 · 26 Jan 2022
Great Yarmouth Borough Council (202103099) No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.
Case 202103099 · 26 Jan 2022
Haringey Council (202008836) Outside Jurisdiction
Complaint: Estate Management
The complaint concerns the council’s decision to build on land which the resident used for car parking.
Case 202008836 · 25 Jan 2022
Havering Council (201909000) Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in 2019. Reimbursement for repairs to a communal bathroom stack pipe in 2020.
Case 201909000 · 25 Jan 2022
Southwark Council (202017575) Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Case 202017575 · 25 Jan 2022
Havering Council (202105918) Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of:
Case 202105918 · 22 Jan 2022
Broxtowe Borough Council (202017004) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.
Case 202017004 · 21 Jan 2022
Canterbury City Council (202116967) Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.
Case 202116967 · 21 Jan 2022
Crawley Borough Council (202103813) No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.
Case 202103813 · 21 Jan 2022
Newham Council (201913436) Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with the mayor; a leak from above into the resident’s property; the resident’s request for bathroom adaptations.
Case 201913436 · 21 Jan 2022
Taunton Deane Borough Council (202014914) No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.
Case 202014914 · 21 Jan 2022
Wandsworth Council (202004657) Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp and mould. The resident’s reports of pest issues in the property. The resident's request to be moved to a larger …
Case 202004657 · 20 Jan 2022
Bolsover District Council (202001223) No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her …
Case 202001223 · 18 Jan 2022
Wandsworth Council (202110642) Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about:
Case 202110642 · 18 Jan 2022
Barking and Dagenham Council (201900890) Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Case 201900890 · 17 Jan 2022
Charnwood Borough Council (202014424) No Maladministration
Complaint: Financial
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for …
Case 202014424 · 17 Jan 2022