Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Barking and Dagenham Council (202115176)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
Birmingham City Council (202011666)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
Haringey London Borough Council (202112349)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s response to the resident’s reports of damage to her belongings. The landlord’s response to the original works to the kitchen. …
Leeds City Council (202101525)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.
Southwark Council (202109861)
Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.
Southwark Council (202111092)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Wealden District Council (202016254)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.
Wealden District Council (202108306)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.
Hammersmith and Fulham Council (202114715)
Maladministration
Complaint: Managing Relations
The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.
Harrow Council (202007622)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.
North Tyneside Council (202000830)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Swindon Borough Council (202119090)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.
Waltham Forest Council (202111705)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s noise reports.
Westminster City Council (202009730)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the condition of the property.
Westminster City Council (202103767)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate heating and hot water in the property. associated complaint.
South Cambridgeshire District Council (202107370)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.
Birmingham City Council (202106713)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.
Leeds City Council (202013938)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property.
Leicester City Council (202106737)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s behaviour towards the cleaning staff. Complaint handling.
Greenwich Council (202109482)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s decision to charge rent for the property up until August 2020.
Hammersmith and Fulham Council (202104254)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey Council (201909345)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the associated complaint.
Runnymede Borough Council (202102366)
No Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Birmingham City Council (202011501)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Birmingham City Council (202107243)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.
Bristol City Council (202101833)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Islington Council (202105550)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.
Leeds City Council (202101237)
Outside Jurisdiction
Complaint: Old Tenants Behaviour categories
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Sheffield City Council (202123141)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Westminster City Council (201916034)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s enquiries concerning dog ownership. Response to the resident’s reports of draughts coming through …
Birmingham City Council (202109631)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.
Brent Council (202008458)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's request to be rehoused.
Hackney Council (202008118)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.
Hackney Council (202103426)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.
Nuneaton and Bedworth Borough Council (202114352)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
South Holland District Council (202104237)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southwark Council (202103972)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about a pest infestation at the leaseholder’s property.
Westminster City Council (202100951)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the resident’s request for a property transfer.
Birmingham City Council (202117144)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s query about window cleaning.
Camden Council (202106518)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.
Dudley Metropolitan Borough Council (202118269)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
Lambeth Council (202101047)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The associated record keeping.
Southwark Council (202103844)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.
Kingston upon Thames Council (202104408)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
Leeds City Council (202101194)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Barnet Council (202105043)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns whether the resident is entitled to use of a shed.
Brent Council (202121014)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
East Devon District Council (202114420)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.
Haringey Council (202124996)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the Council’s assessment of the resident’s housing application.
Stoke-on-Trent City Council (202015689)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.