Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Islington Council (202103622)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March and 22 July 2021. Information published in its estate newsletter of December 2020. The landlord’s complaint handling.
Newham Council (202017244)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel to be repaired the related complaint.
Southwark Council (202007668)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.
Southwark Council (202121360)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.
Westminster City Council (202106183)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.
Sedgemoor District Council (202105004)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).
Birmingham City Council (202108749)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.
Crawley Borough Council (202113941)
Reasonable Redress
Complaint: Financial
The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.
Rotherham Metropolitan Borough Council (202100671)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.
Leeds City Council (202110536)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour.
Southwark Council (202101685)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.
Bolsover District Council (202006688)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the:
Leeds City Council (202102205)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.
Croydon Council (202005025)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak in her bathroom. the resident’s reports of repairs needed to her back door. the resident’s request for an adapted bath. …
Lambeth Council (202104181)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
Birmingham City Council (202109066)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
Camden Council (202109853)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Gravesham Borough Council (202113158)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.
Thanet District Council (202105158)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating …
Westminster City Council (202008410)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Manchester City Council (202120059)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the request for a replacement front door.
Barking and Dagenham Council (202113031)
Outside Jurisdiction
Complaint: Estate Management
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
Guildford Borough Council (202123338)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.
Leeds City Council (202119882)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.
Slough Borough Council (202104296)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s administration of the resident’s rent account.
Birmingham City Council (202117808)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Lambeth Council (202101806)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Birmingham City Council (202103060)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Hounslow Council (202120798)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.
Birmingham City Council (202011461)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
Birmingham City Council (202110459)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint concerns rewiring works completed in January 2020.
Brent Council (202010755)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s request for a communal sink.
Brent Council (202105638)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Camden Council (201904469)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Cannock Chase District Council (202109327)
Partial Maladministration
Complaint: Financial
The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting to …
Ealing Council (202005837)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
East Riding of Yorkshire Council (202013275)
Partial Maladministration
Complaint: Financial
The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection and calculation periods; and that it had relied on a clause that was not included in his tenancy agreement when …
Hackney Council (202104301)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
Islington Council (202100013)
Partial Maladministration
Complaint: Estate Management
The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to his property. The related complaint handling.
Kirklees Council (202004093)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).
North Northamptonshire Council (202013832)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.
Nottingham City Council (202101446)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.
Southwark Council (201901217)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
Westminster City Council (202115189)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.
Kingston upon Hull City Council (202105495)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
South Tyneside Council (202112662)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.