Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Leeds City Council (202112399)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.
Westminster City Council (202105601)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.
Hammersmith and Fulham Council (202103713)
Maladministration
Complaint: Estate Management
The complaint is about the positioning of fencing between the resident’s property and a neighbour.
Castle Point Borough Council (202017467)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler’s behaviour.
Westminster City Council (202110458)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection.
Hounslow Council (202009297)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Haringey Council (202101108)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.
Havering Council (202118386)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s …
Lambeth Council (201911393)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.
Sandwell Metropolitan Borough Council (202115332)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
Slough Borough Council (202007210)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB) made about the resident. Staff related complaints including an incident when the resident was asked …
Wealden District Council (202016257)
No Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 …
Wealden District Council (202108318)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Paragon Asra Housing Limited (202013337)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports …
Bristol City Council (202122845)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler.
Northumberland Council (202116250)
No Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.
Newham Council (202107750)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.
Westminster City Council (202110420)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.
Harlow District Council (202122759)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.
Sandwell Metropolitan Borough Council (202118314)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating and hot water at the start of his tenancy and the level of compensation offered. The landlord’s handling of the …
Greenwich Council (202122271)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Tower Hamlets Council (202118126)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent repairs. Response to the resident's request for compensation for items damaged and the resident’s request to be relocated. Handling of …
Arun District Council (202109998)
Maladministration
Complaint: Managing Relations
The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). A warning the landlord gave about unreasonable behaviour (complaint C). Overall complaint handling and adherence to the Ombudsman’s Complaint Handling …
Barking and Dagenham Council (202101016)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlords handling of the resident’s reports of damp and mould in her property.
Hammersmith and Fulham Council (202103242)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the replacement of the resident’s floor.
North Kesteven District Council (202016829)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.
Southwark Council (202106367)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
Southwark Council (202114476)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.
Waltham Forest Council (202111729)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord responded to the resident’s repair reports.
Dudley Metropolitan Borough Council (202109196)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for reimbursement of costs related to his garden, travel, rent and council tax. The landlord’s handling of the …
Hammersmith and Fulham Council (202101528)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as …
Lambeth Council (202104665)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak.
Gravesham Borough Council (202117844)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the associated complaint.
Rotherham Metropolitan Borough Council (202113082)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Southwark Council (202014304)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling has also been considered.
Ashford Borough Council (202013423)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ request for a management move. Related complaint handling.
Sandwell Metropolitan Borough Council (202106499)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.
Brighton and Hove City Council (202120965)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.
Dover District Council (202119825)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.
Dudley Metropolitan Borough Council (202113474)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
Southwark Council (202119518)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southend-on-Sea Borough Council (202115415)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. Reports of repairs to the property. Reports of antisocial behaviour (ASB). Request for an allocated parking space.
Greenwich Council (201914844)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.
Bristol City Council (202110757)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in temporary accommodation. The resident’s reports about the repairs at the start of the tenancy. The resident’s reports about flooding of …
Hackney Council (202118205)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.
Lambeth Council (202121192)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of a refund into the resident’s rent account.
Melton Borough Council (202000883)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint.
Wolverhampton City Council (202117510)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s response to the resident’s concerns over security related to a key safe at the property. The landlord’s response to the …
Leeds City Council (202106083)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.
Newham Council (202004315)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into a leak. queries about the building insurance.