Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Wandsworth Council (202112083)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.
Camden Council (201905616)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the operatives repairing the front entrance door report of the conduct of its staff resident’s reports of anti- social behaviour and …
Haringey London Borough Council (202128345)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
Hammersmith and Fulham Council (202109799)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.
Hammersmith and Fulham Council (202115349)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.
Haringey Council (202107523)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.
Richmondshire District Council (202104410)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January 2021. A discrepancy between the Risk Assessment and Method Statement for those works. Rubbish being left in the resident’s property …
Cannock Chase District Council (202106467)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his concerns about staff conduct.
Haringey Council (202106442)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Wolverhampton City Council (202113087)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives attending unannounced; reports of a rodent infestation; request to for a property transfer. The complaint is also about …
Hammersmith and Fulham Council (202102546)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.
Hammersmith and Fulham Council (202204059)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of roof repairs.
Westminster City Council (202120284)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled repairs to the ceilings in the property.
Southwark Council (202118163)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
Thurrock Council (202116791)
Outside Jurisdiction
Complaint: Managing Relations
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Bristol City Council (202127683)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial.
Hammersmith and Fulham Council (202127081)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl.
Havering Council (202112977)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Leeds City Council (202125900)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
Westminster City Council (202111760)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
Leeds City Council (202106197)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
Canterbury City Council (202011397)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.
Charnwood Borough Council (202111440)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling …
Islington Council (202016425)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Waltham Forest Council (202111795)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Chesterfield Borough Council (202109856)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
East Devon District Council (202113709)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
Islington Council (202112762)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
Lambeth Council (202002809)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The landlord’s handling of the resident’s concerns about the condition of a vacant, neighbouring property. The landlord’s …
Broxtowe Borough Council (202111303)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Hammersmith and Fulham Council (202109186)
Maladministration
Complaint: Managing Relations
The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.
Kingston upon Thames Council (202116746)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Slough Borough Council (202111823)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal doors, the resident’s reports of fly tipping and to the resident’s concerns regarding communal cleaning. The resident’s request for information …
Tamworth Borough Council (202119843)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
Leeds City Council (202116723)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports regarding replastering works at her property.
Islington Council (202200850)
Partial Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare check. Information held on file The landlord’s complaint handling.
South Tyneside Council (202124095)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
Westminster City Council (202111322)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.
Barnsley Metropolitan Borough Council (202015889)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
Kingston upon Hull City Council (202124741)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
Lambeth Council (202124358)
Maladministration
Complaint: Information and data management
The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the formal complaint. The Ombudsman has also considered the landlord’s record keeping.
Newham Council (202126549)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.
Reading Borough Council (202108870)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
Kirklees Council (202016387)
Outside Jurisdiction
Complaint: Financial
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
Leeds City Council (202105184)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
Waltham Forest Council (202124993)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.
Lambeth Council (202012280)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to the resident; the related complaint.
Wealden District Council (202108316)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling.
Camden Council (202101751)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The landlord’s handling of capital works to the property, including the appointment and management of the contractor; and The landlord’s handling …