Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Westminster City Council (202116473)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s record keeping.
Epping Forest District Council (202126995)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A request from the resident. The formal complaint.
Central Bedfordshire Council (202109175)
Reasonable Redress
Complaint: Occupancy Rights
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.
Hammersmith and Fulham Council (202127040)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.
Ashford Borough Council (202123303)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Stroud District Council (202107955)
No Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.
Thurrock Council (202118463)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the information provided to the resident concerning a repair which was charged to the resident.
Brentwood Borough Council (202122844)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
Portsmouth City Council (202120896)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.
Wolverhampton City Council (202000893)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
City of Doncaster Council (202005368)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence.
Hackney Council (202106699)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
York City Council (202106125)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.
South Tyneside Council (202115896)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.
Islington Council (202120558)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
Lambeth Council (202111177)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint.
Birmingham City Council (202101431)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of disrepair at her property.
Hammersmith and Fulham Council (202109138)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation the landlord has offered for the delays in completing repair works to the resident’s property.
Harlow District Council (202124816)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink.
Newham Council (202107985)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long Term Agreement (‘QLTA’) for the Building Insurance Policy.
Newham Council (202113250)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.
Southwark Council (202114064)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
Slough Borough Council (202103054)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. The replacement of loft insulation affected by rat droppings and urine. The replacement of a drain due to age. Repairs …
Birmingham City Council (202107400)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. The Ombudsman has also identified the landlord’s complaints handling as an area for investigation.
Camden Council (202108873)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. The landlord’s complaint handling.
Haringey Council (202118411)
Maladministration
Complaint: ASB/Abuse/Nuisance
The leaseholder complains about the landlord’s handling of the application of contact restrictions.
Dudley Metropolitan Borough Council (202119575)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Lambeth Council (202007851)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The resident complains about the handling of their application for re-housing.
Tamworth Borough Council (202115860)
No Maladministration
Complaint: Old Property Condition migrated-2025
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Lewisham Council (202102949)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
Selby District Council (202010596)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Barnet Council (202010010)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hackney Council (202200110)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Hammersmith and Fulham Council (202016601)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.
Luton Borough Council (202122872)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.
Newham Council (202127130)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
Hammersmith and Fulham Council (202104352)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.
Brent Council (202122635)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.
Dudley Metropolitan Borough Council (202122067)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) …
Hammersmith and Fulham Council (202122553)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Southwark Council (202016554)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
Westminster City Council (202106357)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. …
Broxtowe Borough Council (202122100)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
Camden Council (202119785)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
Leeds City Council (202102384)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Leeds City Council (202106891)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.
Melton Borough Council (202126131)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Tandridge District Council (202014407)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The Ombudsman has also assessed the …
Ealing Council (202107847)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
Islington Council (202107863)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint.