Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Kingston upon Hull City Council (202120796)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.
Sandwell Metropolitan Borough Council (202014265)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
Wealden District Council (202010105)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.
Southwark Council (202104866)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ reports of mould growth in the bathroom; its decision to place the residents on a register for potentially aggressive customers; …
Wandsworth Council (202112082)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Runnymede Borough Council (202116044)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request to transfer to another property.
Barking and Dagenham Council (202017534)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.
Croydon Council (202104074)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey Council (202115076)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.
Haringey London Borough Council (202121817)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.
Sandwell Metropolitan Borough Council (202104914)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping …
Brentwood Borough Council (202103090)
No Maladministration
Complaint: Estate Management
The complaint is about:
Hammersmith and Fulham Council (202102912)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Newham Council (202011551)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202121406)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
Southend-on-Sea Borough Council (202009843)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
Lambeth Council (202106326)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.
Lambeth Council (202115286)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
Lewisham Council (202103310)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
Ipswich Borough Council (202108079)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint.
Barking and Dagenham Council (202119265)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.
Tower Hamlets Council (202116352)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.
Westminster City Council (202114928)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.
Camden Council (202108167)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Southwark Council (202010590)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the resident’s reports of a loss of heating; the resident’s concerns about scaffolding being left up in her garden; the resident’s …
South Tyneside Council (202011890)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s former tenancy arrears. Handling of the resident’s mutual exchange.
Hounslow Council (202109038)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint handling.
Islington Council (201816165)
Partial Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s handling of persistent damp and mould issues at the property; The landlord’s handling of various other repairs to the property; The landlord’s complaint handling.
Newham Council (202106974)
Partial Maladministration
Complaint: Managing Relations
The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s response to the resident’s reports in relation to the standard of decorative works in her property. The landlord's complaint handling.
Thurrock Council (202016111)
Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.
Westminster City Council (202000899)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. The resident’s request for compensation for items affected by her move and leaks at the property, and for delays and …
Westminster City Council (202009409)
Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.
Hammersmith and Fulham Council (202107022)
Partial Maladministration
Complaint: Information and data management
This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into property below the repairs required to the bathroom and kitchen. the resident’s subject access request.
Islington Council (202101745)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.
Islington Council (202103136)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.
Leeds City Council (202104606)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.
Mansfield District Council (202014650)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while she was moving into the property; The landlord’s response to reported anti-social behaviour (ASB) from the resident’s neighbour; The landlord’s …
Sheffield City Council (202008976)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Southampton City Council (202113005)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home.
Waltham Forest Council (202118210)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Basildon Borough Council (202010721)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020.
Westminster City Council (202106914)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.
Westminster City Council (202118080)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff.
Gateshead Metropolitan Borough Council (202004688)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.
Epping Forest District Council (202014140)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling of the resident’s reports of damp and mould in the property. This Service has also made a separate finding regarding …
Nottingham City Council (202123418)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident.
Westminster City Council (202106105)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of water ingress at his property.
Hammersmith and Fulham Council (202100502)
Maladministration
Complaint: Information and data management
The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.
Sandwell Metropolitan Borough Council (202110281)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.
Birmingham City Council (202012972)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.