Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Croydon Council (202005370)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Crawley Borough Council (202006821)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about how the landlord handled arrears on the resident’s rent account.
Kingston upon Hull City Council (202013144)
No Maladministration
Complaint: Financial
The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to the resident’s concerns regarding service charges for the financial year 2019/20. The landlord’s complaint handling.
Bristol City Council (202107726)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.
Ealing Council (202005564)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of a reported roof leak.
Hammersmith and Fulham Council (202100011)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property.
Havering Council (202101048)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his property. The landlord’s response to the resident’s concerns about redecoration and refurbishment works in communal areas of his building. The landlord’s handling of …
Leeds City Council (202008675)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s reports about a leak, damp and mould at the property.
Bassetlaw District Council (202011591)
Maladministration
Complaint: Financial
The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods …
Birmingham City Council (202005797)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating his property from the property below. Response to the resident’s concerns regarding the upkeep of the garden by the tenants from the property below. The …
Leicester City Council (202109417)
No Maladministration
Complaint: Financial
The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not to reimburse the cost of the tree removal.
Southwark Council (202008263)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports concerning:
Southwark Council (202106680)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the assessment of the resident’s housing needs.
Haringey Council (202100755)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202100755 Haringey Council 5 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Brighton and Hove City Council (202106026)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns an overpayment of Housing Benefit
Lewes District Council (202107984)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation.
Nuneaton and Bedworth Borough Council (202103294)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s decision not to renew the resident’s kitchen.
Lambeth Council (201907737)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling of his formal complaints about the matter.
Hackney Council (202102201)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint.
Wolverhampton City Council (202102875)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202009772)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property.
Birmingham City Council (202105351)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of repairs to the resident's gas fire.
Bristol City Council (202012416)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about:
Camden Council (202015151)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays to those repairs. b. The resident’s request to be re-housed c. The landlord’s complaint handling
Ealing Council (201910837)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about:
Slough Borough Council (202014280)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.
Thanet District Council (202104827)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Waltham Forest Council (202015034)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of concerns the complainant raised about succession rights.
Arun District Council (202012616)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe and the amount of compensation offered. The landlord’s complaints handling. A representative has been acting on the resident’s behalf when …
Birmingham City Council (202109800)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The resident complained about the information the landlord provided about the property, following their right to buy application.
Hammersmith and Fulham Council (202013981)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her.
Wiltshire Council (202105591)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response to the leaseholder’s request for repairs or compensation to cover the resulting damage to her property.
Birmingham City Council (202005140)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s complaint handling.
Haringey Council (202007715)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.
Harrow Council (202014348)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling.
Sandwell Metropolitan Borough Council (202004582)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her causing noise nuisance. This complaint is also about the landlord’s complaint handling.
Waltham Forest Council (202101903)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s handling of the associated complaint.
Eastbourne Borough Council (202014000)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative accommodation. Handling of the resident’s reports of antisocial behaviour (ASB). Complaints handling.
Leeds City Council (201914467)
Maladministration
Complaint: Managing Relations
The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.
Complaint: Managing Relations
The complaint is in relation to the resident’s reports of issues with staff conduct.
Lambeth Council (201914310)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related complaint.
Milton Keynes Council (202016940)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected
Southwark Council (202103621)
Outside Jurisdiction
Complaint: Financial
The complaint is about the resident’s liability for rent arrears.
Barking and Dagenham Council (202002471)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. The landlord’s response to the resident’s reports in relation to the management of communal areas, including cleanliness, mould and the …
Sandwell Metropolitan Borough Council (202107582)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The resident’s concerns about the landlord’s decision to issue a single point of contact arrangement. the associated complaint.
Wandsworth Council (202013932)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about the installation of a children’s play area outside of his property.
Camden Council (202102563)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Islington Council (202015622)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response to her subsequent formal complaint about the matter.
Fareham Borough Council (202016061)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property.
Lambeth Council (202011261)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in September 2018. The length of time taken by the landlord to carry out repairs to the resident’s heating and hot water …