Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Camden Council (201909725)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s:
Gravesham Borough Council (202014010)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s complaint handling. A request for rehousing.
Harlow District Council (202011433)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.
Wigan Metropolitan Borough Council (201906755)
Maladministration
Complaint: Financial
This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.
Hammersmith and Fulham Council (202100618)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.
Rugby Borough Council (202100293)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the level of compensation offered for items removed from the resident’s shed
Basildon Borough Council (202014143)
No Maladministration
Complaint: Financial
The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend …
Brent Council (202003690)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for a permanent decant.
Northumberland Council (202014130)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the resident’s application for housing, including a separate application for his son.
Westminster City Council (202106284)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.
Birmingham City Council (201910272)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s bathroom. Response to the resident’s report that she sustained an injury as a result of the adaptation works undertaken.
Islington Council (202012886)
Maladministration
Complaint: Managing Relations
The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the …
Runnymede Borough Council (202009034)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The complaint is about the applicant’s housing applications to the local authority’s housing register.
Leeds City Council (202014123)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet.
Milton Keynes Council (201802315)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed without a new heating system; major works required at the resident’s property; and the resident’s personal belongings during the resident’s …
Lincoln City Council (201906536)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. noise and vibration from the water pipes in the property historically.
Southwark Council (202104317)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
Broxtowe Borough Council (201913786)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
Islington Council (202017241)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced from a neighbour.
Lambeth Council (202006032)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) complaint made against the resident. The landlord’s response to the resident’s reports of ASB. The landlord’s handling of the associated complaint.
Leeds City Council (202102741)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs.
Thurrock Council (202100915)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB).
Tower Hamlets Council (202013924)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s water ingress and mould reports.
Waverley Borough Council (202013619)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. request for compensation for damage to her property and personal belongings.
Westminster City Council (202011847)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.
Bristol City Council (201915801)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras.
Cambridge City Council (202001801)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog.
Hammersmith and Fulham Council (202013211)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition …
Southwark Council (202004464)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident has complained about the landlord’s handling of asbestos in her home.
Southwark Council (202008200)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also investigated the landlord’s communication with the resident, and its handling of the formal complaint.
Camden Council (202013322)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s request for compensation for her damaged belongings. The landlord’s handling of the associated complaint.
Greenwich Council (202006184)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of an odour in his property.
Newham Council (202101367)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.
Welwyn Hatfield Borough Council (202013840)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis by her neighbours.
Newham Council (202009415)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the resident sign a new tenancy agreement with a rent figure the resident disputed.
South Tyneside Council (202105807)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property.
Havering Council (202008258)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The landlord’s handling of the associated complaint.
Nottingham City Council (202005867)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following a water leak at her property.
Croydon Council (201910960)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint handling.
Newham Council (202002206)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Barnet Council (202012764)
Mediation
Complaint: Local Authority / ALMO or TMO
The landlord’s handling of the resident’s reports of fly infestation at their property.
Somerset West and Taunton Council (202006714)
Reasonable Redress
Complaint: Financial
The resident has complained that: The landlord has refused to compensate them for damage to their car.
Tower Hamlets Council (202010991)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.
Barking and Dagenham Council (201911211)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.
Birmingham City Council (202013007)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.
Birmingham City Council (202012337)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Leicester City Council (202013851)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct of the operatives carrying out remedial work to the mould on 3 December 2020. The landlord's response to the resident's …
Leeds City Council (202016026)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal disrepair claim.
Kingston upon Thames Council (202010080)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision in December 2020 to retain the single point of contact. Handling of a communal repair.