Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Leeds City Council (201913825)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property.
Southwark Council (202008460)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 at his building.
Camden Council (202009780)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the residents reports of: Repairs to a communal gate. Leaks in the guttering at the property. Repairs to windows at the property and subsequent delays. Reports of anti-social behaviour (ASB) at the …
Camden Council (202010569)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of adaptations following an occupational therapist assessment. Complaint handling.
Hammersmith and Fulham Council (202009410)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.
Kingston upon Thames Council (202011154)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s reports of noise nuisance.
Northampton Borough Council (202008281)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance and repair of his block, grounds maintenance and cleaning, and his reports of ASB, for which the landlord issued its …
Birmingham City Council (201913028)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination by the landlord against him. The resident’s reports of discrimination by the landlord in relation to the garden maintenance. The …
Crawley Borough Council (202012035)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to their kitchen and bathroom. The landlord’s complaint handling has also been assessed in this report.
Hammersmith and Fulham Council (202011017)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s reports of a water leak from her kitchen waste pipe.
Southwark Council (202013842)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.
Hammersmith and Fulham Council (202011308)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Southwark Council (202011129)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s: reports of loud noise from the water pipework. reports of a leak from a bathroom tap. request to reimburse their water bill. The associated formal complaint.
Southwark Council (202011769)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Barnet Council (202014754)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the resident’s pest control reports; the related complaint.
Haringey Council (202010916)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.
Sandwell Metropolitan Borough Council (202006511)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that the landlord disclosed personal information to his sister. The landlord’s handling of the connection and testing of …
Lambeth Council (201909098)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven flooring. housing transfer application.
Lambeth Council (202010450)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
North Tyneside Council (202101168)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns:
Tower Hamlets Council (202005068)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Adur District Council (202001176)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.
Westminster City Council (202012880)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for information from the landlord relating to repairs of leaks at the property. ongoing repairs required to the pipework at the …
Hammersmith and Fulham Council (202009699)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.
Thurrock Council (202004501)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs at the property. Lack of PPE worn by contractors. Her request for a temporary decant. …
Camden Council (202002092)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.
Hammersmith and Fulham Council (202009329)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
Kingston upon Thames Council (202014709)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the Department of Work and Pensions (DWP) that rent money is owed.
Welwyn Hatfield Borough Council (201912592)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Birmingham City Council (202012909)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Sheffield City Council (202002843)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint handling.
Southwark Council (202003725)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.
Harlow District Council (202005328)
No Maladministration
Complaint: Financial
The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) at their building. The cost is too high because the landlord has not maintained the roof appropriately in previous years.
Leeds City Council (202007461)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the resident’s garden.
Greenwich Council (202005808)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Leicester City Council (202007082)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Newham Council (202003618)
Reasonable Redress
Complaint: Financial
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
Gloucester City Council (201814421)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.
Stevenage Borough Council (202009309)
Maladministration
Complaint: Local Authority / ALMO or TMO
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
Waltham Forest Council (202007871)
No Maladministration
Complaint: Financial
The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request for compensation.
Southwark Council (202009109)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Waltham Forest Council (202002130)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Implementation of reasonable adjustments. Handling of the resident's reports of antisocial behaviour (ASB). Communication with the resident. Handling of the associated complaint.
Birmingham City Council (202006376)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition of the property had on the resident’s health.
Camden Council (202004959)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to reports of the lift being out of order. Complaint handling.
Gateshead Metropolitan Borough Council (201808064)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour.
Gateshead Metropolitan Borough Council (201910919)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property.
Hammersmith and Fulham Council (202009648)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the landlord’s response to the resident’s request for the installation of a new toilet.
Lambeth Council (202004383)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: decision to withdraw its offer of damages and reasonable legal costs, complaints handling.
Slough Borough Council (202007248)
Partial Maladministration
Complaint: Estate Management
The complaint is about:
Waltham Forest Council (202004117)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building where they live, and offered insufficient compensation in its response.