Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,644 of 16,227 decisions matching "occupancy"
Southern Housing (202451979)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451979 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident moved into the ground floor property in March 2010 and […]
Sovereign Network Group (202513424)
Maladministration
Complaint: Managing Relations
Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a mid-terraced property with her 2 young […]
The Guinness Partnership Limited (202325377)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident raised a number of concerns about external communal […]
The Guinness Partnership Limited (202515390)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 2 bed flat with her […]
Complaint: Managing Relations
Decision Case ID 202523046 Decision type Investigation Landlord The Sir Oswald Stoll Foundation Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 January 2026 Background Between August and November 2024 the resident said […]
Wandle Housing Association Limited (202423257)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported a leak, which had caused damage to […]
Ability Housing Association (202509686)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat within a supported housing building, […]
Accent Housing Limited (202400609)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a terraced property with her 2 children. She […]
Amplius Living (202440895)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440895 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The resident and her husband are joint tenants of the property […]
Bromford Flagship LiveWest Limited (202339152)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339152 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives with her partner and 4 children in a […]
City of Lincoln Council (202513116)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat […]
City of Westminster Council (202336425)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 27 January 2026 Background The resident has a 5 year flexible tenancy. She […]
Clarion Housing Association Limited (202416573)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with her 2 young […]
Clarion Housing Association Limited (202501909)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy about ongoing delays in the landlord […]
Dudley Metropolitan Borough Council (202418280)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
GreenSquareAccord Limited (202516593)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516593 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported that her neighbour was causing anti-social behaviour (ASB), including […]
Halton Housing (202502287)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502287 Decision type Investigation Landlord Halton Housing Landlord type Housing Association Occupancy Applicant Date 27 January 2026 Background The applicant’s mother occupied a 3-bedroom house. She died in August 2024. The […]
Hyde Housing Association Limited (202421001)
Reasonable Redress
Complaint: Old Complaints Handling categories
Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The resident was unhappy with the landlord’s handling of […]
London Borough of Hillingdon (202439557)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
London Borough of Hounslow (202518163)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her adult […]
London Borough of Waltham Forest (202515515)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
London & Quadrant Housing Trust (202348140)
Maladministration
Complaint: Financial
Decision Case ID 202348140 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The landlord began the section 20 process because it intended […]
London & Quadrant Housing Trust (202401518)
Maladministration
Complaint: Financial
Decision Case ID 202401518 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The resident provided evidence to the landlord in March 2023 […]
London & Quadrant Housing Trust (202440806)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440806 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The resident lives in a 1st floor flat. As part […]
Metropolitan Thames Valley Housing (MTV) (202507182)
Partial Maladministration
Complaint: Financial
Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 27January 2026 Background The resident lives in a 1 bedroom flat with her […]
Notting Hill Genesis (202508707)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508707 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported long‑term rainwater exposure had saturated brickwork over many […]
Notting Hill Genesis (202513996)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513996 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The resident has been a tenant of the landlord since […]
Sanctuary Housing Association (202421161)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported experiencing problems with her rear patio door to the […]
Southern Housing (202420222)
Reasonable Redress
Complaint: Financial
Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The property is a 3 bedroom house, and the resident pays […]
Southern Housing (202524465)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident has lived in a 1 bedroom bungalow since 2016. The […]
Stonewater Limited (202513245)
Maladministration
Complaint: Managing Relations
Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with their young child. At the […]
Torus62 Limited (202433269)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433269 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy with the way the landlord has responded to […]
Vico Homes Limited (202523270)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202523270 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident moved into the property by a mutual exchange. The […]
A2Dominion Housing Group Limited (202432226)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 2 young […]
Barnsley Metropolitan Borough Council (202506461)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The landlord moved the resident into […]
Canterbury City Council (202339997)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident is a secure tenant by […]
Clarion Housing Association Limited (202346198)
Maladministration
Complaint: Managing Relations
Decision Case ID 202346198 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident reported a leak in May and again in […]
Fareham Borough Council (202417935)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 January 2026 Background The property is a mid-terraced house. The landlord described the walls […]
London Borough of Barnet (202429400)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident reported damp and mould […]
London & Quadrant Housing Trust (202523925)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives with her husband and children in […]
Mansfield District Council (202527837)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident lives by himself in a […]
Midland Heart Limited (202431475)
Partial Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202431475 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident reported concerns with a leak from the property above […]
Notting Hill Genesis (202414839)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202414839 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident has lived at the property for over 20 years. […]
Octavia Housing (202417526)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202417526 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 Background The resident decided to sell the property in 2020. While preparing the sale, […]
Orbit Housing Association Limited (202405060)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 4 children. […]
Platform Housing Group Limited (202418480)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident previously raised concerns about damp and mould in […]
Plus Dane Housing Limited (202500381)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lived in a 2-bedroom house with his wife […]
Sanctuary Housing Association (202440898)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 January 2026 Background The property is a 1-bed flat in a high rise block […]
Sovereign Network Group (202339192)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident was unhappy how the landlord handled her repair reports. She […]
Sovereign Network Group (202443674)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a flat. She reported blocked guttering to […]