Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,644 of 16,227 decisions matching "occupancy"
London & Quadrant Housing Trust (202442705)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives in a 2nd floor flat. She […]
Metropolitan Thames Valley Housing (MTV) (202511861)
Maladministration
Complaint: Managing Relations
Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 January 2026 Background After completing its annual gas safety inspection, the landlord […]
MHS Homes Ltd (202518324)
Partial Maladministration
Complaint: Voluntary
Decision Case ID 202518324 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives with her 3 children. She first raised a complaint […]
Notting Hill Genesis (202509674)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509674 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 15 January 2026 Background The resident lives in flat within a wider residential block. They […]
Complaint: Financial
Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 January 2025 Background The resident lives in a converted terraced house. She raised […]
Homes Plus Limited (202510424)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 3-bedroom house. The tenancy started in […]
Hyde Housing Association Limited (202518346)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident is elderly and has carers who visit daily. […]
London & Quadrant Housing Trust (202528173)
Maladministration
Complaint: Managing Relations
Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident has lived in her property since 2004. […]
Metropolitan Thames Valley Housing (MTV) (202513415)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 1-bedroom top floor flat. […]
MHS Homes Ltd (202425823)
Maladministration
Complaint: Voluntary
Decision Case ID 202425823 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 14 January 2026 Background The resident reported leaks that caused damp, mould, and pest problems in […]
North Tyneside Council (202421454)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives above a neighbour whose […]
Southern Housing (202450796)
Maladministration
Complaint: Managing Relations
Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2025 Background The resident lives with her 4 children. She complained that the landlord […]
Sovereign Network Group (202331542)
Partial Maladministration
Complaint: Financial
Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The property was newly built when the resident moved in. She […]
Thurrock Council (202404967)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in a 1-bed flat with […]
Housing For Women (202325535)
Partial Maladministration
Complaint: Financial
Decision Case ID 202325535 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident requested a detailed breakdown of her service charges. She […]
London Borough of Islington (202325023)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The resident lives in a first-floor flat, […]
London Borough of Waltham Forest (202510277)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The property is a flat in […]
London & Quadrant Housing Trust (202524014)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 13 January 2026 Background The resident reported anti-social behaviour (ASB) to the landlord […]
Magenta Living (202338224)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident reported to the landlord that her neighbour was harassing her. […]
Metropolitan Thames Valley Housing (MTV) (202205696)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident applied for a mutual exchange, to another […]
Notting Hill Genesis (202451578)
Maladministration
Complaint: Managing Relations
Decision Case ID 202451578 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 January 2026 Background On 8 January 2025 the landlord’s contractor completed an annual […]
Bromford Flagship LiveWest Limited (202435302)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a 3-bedroom mid-terraced house. The resident has complained […]
East Midlands Housing Group Limited (202423780)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The property is a ground floor flat. There is […]
Freebridge Community Housing Limited (202442334)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident complained to the landlord about the condition of […]
London & Quadrant Housing Trust (202341427)
Maladministration
Complaint: Managing Relations
Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident told the landlord that a leak […]
Newlon Housing Trust (202400640)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident reported subletting and reports of antisocial behaviour (ASB) from […]
Pinnacle Affordable Homes Ltd (202448524)
Maladministration
Complaint: Managing Relations
Decision Case ID 202448524 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident has lived at the property with her 2 […]
Places for People Group Limited (202448943)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a one-bedroom flat, owned by […]
Sovereign Network Group (202452934)
Maladministration
Complaint: Managing Relations
Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in the property which is a 1 bedroom […]
Stonewater Limited (202340473)
Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202340473 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 January 2026 Background The resident reported she was experiencing damp and mould in her […]
Complaint: For profit
Decision Case ID 202335441 Decision type Investigation Landlord Affordable Housing Communities Limited Landlord type For profit Occupancy Shared Ownership Date 9 January 2026 Background The resident’s property has underfloor heating which is controlled by […]
Birmingham City Council (202329205)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 January 2026 Background The resident complained to the landlord as […]
East End Homes Limited (202413273)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The property is a maisonette within a residential block. The […]
London Borough of Camden Council (202508589)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
London Borough of Lambeth (202501648)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
London & Quadrant Housing Trust (202514409)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has said she and her family experienced […]
Norwich City Council (202439923)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 January 2026 Background The resident lived in a 1-bedroom ground […]
Nottingham City Council (202343452)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 January 2026 Background The resident lives in a ground floor flat within a block. […]
Notting Hill Genesis (202510446)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has raised concerns about the landlord’s handling of a […]
Weaver Vale Housing Trust Limited (202305105)
No Maladministration
Complaint: Estate Management
Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and […]
Chesterfield Borough Council (202434129)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
City of Westminster Council (202517680)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 8 January 2026 Background The resident’s tenancy began in May […]
Clarion Housing Association Limited (202437769)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]
Gravesham Borough Council (202502734)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]
London Borough of Lambeth (202432059)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]
London Borough of Tower Hamlets (202435900)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 8 January 2026 Background The resident was unhappy with the landlord’s response to […]
London & Quadrant Housing Trust (202425018)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425018 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In September 2024 the resident moved into the property […]
Metropolitan Thames Valley Housing (MTV) (202405596)
Maladministration
Complaint: Financial
Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background The resident contacted the landlord on 8 March 2023 with […]
Notting Hill Genesis (202425468)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident lives in a second floor, one bedroom flat. A […]
Notting Hill Genesis (202514789)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514789 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 08 January 2026 Background The resident reported ongoing problems with damp and mould in her […]