Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,685 of 16,227 decisions matching "tenancy"
City of Wolverhampton Council (202519716)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The landlord is aware the resident […]
Gentoo Group Limited (202515300)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 2-bedroom house with her young child. […]
London Borough of Lambeth (202436408)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 The resident experienced a leak at the […]
London & Quadrant Housing Trust (202507884)
Maladministration
Complaint: Managing Relations
Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident complained about the landlord’s handling of reports […]
Norwich City Council (202416233)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in supported accommodation. She […]
Onward Homes Limited (202406580)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background After agreeing the resident’s management transfer application, the landlord offered him […]
Paragon Asra Housing Limited (202422829)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident asked the landlord whether it knew their neighbour […]
Peabody Trust (202450052)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background 1. The property is a 1-bedroom flat and the resident requested a […]
The Guinness Partnership Limited (202312143)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lived in a flat within a scheme for […]
Citizen Housing Group Limited (202441660)
Maladministration
Complaint: Managing Relations
Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a maisonette with her child, who […]
Cornwall Housing Limited (202520036)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a 2-bedroom bungalow. […]
Great Places Housing Group Limited (202431933)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]
Harlow District Council (202516942)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 January 2026 Background The resident’s property is a top floor […]
Origin Housing Limited (202438970)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident has been a tenant of the landlord since December […]
Southern Housing (202445986)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident and her husband are joint tenants of the landlord and […]
City of Wolverhampton Council (202519732)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background In January 2025 the resident asked […]
Clarion Housing Association Limited (202442644)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a ground floor flat. The resident began […]
London Borough of Croydon (202436719)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident experienced noise nuisance from […]
London Borough of Islington (202331207)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives with her child […]
Notting Hill Genesis (202449049)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a 3 bedroom flat in a block of […]
The Riverside Group Limited (202400801)
Maladministration
Complaint: Estate Management
Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The resident has lived in his flat since June 1985. […]
Brighton and Hove City Council (202407907)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 January 2026 Background The resident holds a secure […]
London Borough of Lewisham (202503271)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]
London & Quadrant Housing Trust (202521452)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 3-bedroom house. The resident […]
Sanctuary Housing Association (202433492)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background At the time of her complaint, the resident lived with her […]
Sanctuary Housing Association (202439697)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property receives heating and hot water from a communal boiler, […]
Saxon Weald (202500393)
Partial Maladministration
Complaint: Financial
Decision Case ID 202500393 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident reported a leak from her boiler in January 2024. The […]
Southwark Council (202425439)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]
Sovereign Network Group (202408285)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]
Sovereign Network Group (202423694)
Maladministration
Complaint: Managing Relations
Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property is a flat within a block. The resident has […]
Hyde Housing Association Limited (202518333)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident reported concerns with damp, mould and coldness in […]
London Borough of Ealing (202451968)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a ground-floor […]
London & Quadrant Housing Trust (202433298)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a one bedroom flat owned […]
London & Quadrant Housing Trust (202517536)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202517536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident experienced boiler breakdowns for several years. She […]
Exeter City Council (202513791)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 January 2026 Background The resident lives in a property owned […]
London & Quadrant Housing Trust (202402232)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident has lived in a ground floor flat […]
Prima Housing Group Limited (202510220)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a ground floor flat within a 3-storey […]
Torus62 Limited (202425765)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425765 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a bungalow with paving on the front driveway, an […]
Clarion Housing Association Limited (202417630)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 January 2026 Background The resident’s tenancy began in August 2023. She complained […]
London & Quadrant Housing Trust (202442705)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives in a 2nd floor flat. She […]
Metropolitan Thames Valley Housing (MTV) (202511861)
Maladministration
Complaint: Managing Relations
Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 January 2026 Background After completing its annual gas safety inspection, the landlord […]
MHS Homes Ltd (202518324)
Partial Maladministration
Complaint: Voluntary
Decision Case ID 202518324 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives with her 3 children. She first raised a complaint […]
Homes Plus Limited (202510424)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 3-bedroom house. The tenancy started in […]
Hyde Housing Association Limited (202518346)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident is elderly and has carers who visit daily. […]
London & Quadrant Housing Trust (202528173)
Maladministration
Complaint: Managing Relations
Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident has lived in her property since 2004. […]
Metropolitan Thames Valley Housing (MTV) (202513415)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 1-bedroom top floor flat. […]
MHS Homes Ltd (202425823)
Maladministration
Complaint: Voluntary
Decision Case ID 202425823 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 14 January 2026 Background The resident reported leaks that caused damp, mould, and pest problems in […]
North Tyneside Council (202421454)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives above a neighbour whose […]
Southern Housing (202450796)
Maladministration
Complaint: Managing Relations
Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2025 Background The resident lives with her 4 children. She complained that the landlord […]
Thurrock Council (202404967)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in a 1-bed flat with […]