Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "council" ×

Showing 3,795 of 16,227 decisions matching "council"

Rotherham Metropolitan Borough Council (201913135) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to the reports about the servicing of the boiler. The landlord’s response to the reports of repair issues at the property. …
Case 201913135 · 28 Feb 2021
Dudley Metropolitan Borough Council (202003643) Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings in her living room and bedrooms. Repair to her bathroom. The growth of mould in her living room.
Case 202003643 · 27 Feb 2021
Blackpool Council (202004838) No Maladministration
Complaint: Information and data management
REPORT Complaint 202004838 Blackpool Coastal Housing 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Case 202004838 · 26 Feb 2021
Brighton and Hove City Council (202004771) Outside Jurisdiction
Complaint: Occupancy Rights
This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish her tenancy.
Case 202004771 · 26 Feb 2021
Camden Council (201914051) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed at the property including dampness, from the start of the tenancy to date. The effect of the living conditions on …
Case 201914051 · 26 Feb 2021
Hammersmith and Fulham Council (202003737) Maladministration
Complaint: Local Authority / ALMO or TMO
The Complaint is about the landlord’s response to the resident’s reports concerning: The maintenance and cleaning of communal areas and associated costs. Anti-social behavior (ASB) at the property. Complaint handling and record keeping.
Case 202003737 · 26 Feb 2021
Haringey Council (201916353) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift and the heating and hot water system. The complaint is about the landlord’s response to the resident’s requests to change …
Case 201916353 · 26 Feb 2021
Lewisham Council (201916011) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about: the consultation process for major works, the amount of the service charges and liability to pay them. the administration of the service charge account and issues surrounding a …
Case 201916011 · 26 Feb 2021
Oadby and Wigston Borough Council (202000337) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202000337 Oadby and Wigston Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Case 202000337 · 26 Feb 2021
Sandwell Metropolitan Borough Council (202007918) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Case 202007918 · 26 Feb 2021
Southwark Council (201913530) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.
Case 201913530 · 26 Feb 2021
Southwark Council (201915518) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.
Case 201915518 · 26 Feb 2021
Waltham Forest Council (202009252) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.
Case 202009252 · 26 Feb 2021
Wandsworth Council (202006579) Outside Jurisdiction
Complaint: Leaseholder
The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts.
Case 202006579 · 26 Feb 2021
Westminster City Council (202004695) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.
Case 202004695 · 26 Feb 2021
Barnet Council (201914457) Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak
Case 201914457 · 25 Feb 2021
Hammersmith and Fulham Council (202005456) Maladministration
Complaint: Old Property Condition categories
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.
Case 202005456 · 25 Feb 2021
Hinckley and Bosworth Borough Council (202011700) Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Case 202011700 · 25 Feb 2021
Broxtowe Borough Council (202008071) No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about:
Case 202008071 · 24 Feb 2021
Sheffield City Council (201915229) No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 201915229 Sheffield City Council 24 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Case 201915229 · 24 Feb 2021
Thanet District Council (202001554) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour (ASB), specifically in terms of the dumping of rubbish in communal areas and noise nuisance, and; The landlord’s priority banding …
Case 202001554 · 24 Feb 2021
Crawley Borough Council (202003168) Outside Jurisdiction
Complaint: Financial
This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The standard of the works carried out to the resident’s porch roof under a major works programme …
Case 202003168 · 23 Feb 2021
Islington Council (202001430) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling.
Case 202001430 · 22 Feb 2021
Mid Devon District Council (202007057) Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.
Case 202007057 · 22 Feb 2021
Newham Council (201907168) Partial Maladministration
Complaint: Financial
The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling of repairs to the resident’s property; the landlord’s complaints handling.
Case 201907168 · 22 Feb 2021
Kingston upon Thames Council (202002989) Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about an old heating box. Complaint handling.
Case 202002989 · 18 Feb 2021
Lambeth Council (201910354) No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s concerns about plans for electrical works at her property; response to the resident’s reports about anti-social behaviour (ASB) from her neighbour, including: noise nuisance; cigarette smoke entering her property; response …
Case 201910354 · 18 Feb 2021
Hackney Council (202005077) Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.
Case 202005077 · 17 Feb 2021
Hammersmith and Fulham Council (201904615) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not to investigate this complaint at stage two.
Case 201904615 · 17 Feb 2021
Kingston upon Hull City Council (202005965) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to: the resident’s reports of damp and mould between 2015 and June 2019 the resident’s reports of damp and mould from June 2019.
Case 202005965 · 17 Feb 2021
Dudley Metropolitan Borough Council (201911389) Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.
Case 201911389 · 16 Feb 2021
Hammersmith and Fulham Council (202005270) Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s fence.
Case 202005270 · 16 Feb 2021
Leeds City Council (202005372) Mediation
Complaint: Repairs
The resident complained about the landlord’s response to repairs, following a number of leaks at the property.
Case 202005372 · 15 Feb 2021
Brent Council (201905225) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations
Case 201905225 · 12 Feb 2021
Brent Council (202007978) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for installation of CCTV.
Case 202007978 · 12 Feb 2021
Southwark Council (202008684) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.
Case 202008684 · 12 Feb 2021
Waltham Forest Council (201915368) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: the landlord’s response to the resident’s dissatisfaction with the refurbishment of his kitchen and bathroom. the landlord’s response to the resident’s reports of a leak coming from his washing machine.
Case 201915368 · 11 Feb 2021
Westminster City Council (202005342) Partial Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202005342 Westminster City Council 11 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Case 202005342 · 11 Feb 2021
Exeter City Council (202005117) No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: consultation about, and installation of, a mobility scooter storage unit (the store). handling of the associated formal complaint.
Case 202005117 · 10 Feb 2021
Birmingham City Council (202006450) Maladministration
The complaint is about the landlord’s:
Case 202006450 · 8 Feb 2021
Sandwell Metropolitan Borough Council (202003469) Partial Maladministration
REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Case 202003469 · 8 Feb 2021
Southwark Council (201906325) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour.
Case 201906325 · 8 Feb 2021
Birmingham City Council (202009576) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about the condition of the bath/sink.
Case 202009576 · 5 Feb 2021
Haringey Council (202005594) Outside Jurisdiction
The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the impact of ASB on her health, wellbeing, and life.
Case 202005594 · 5 Feb 2021
Wolverhampton City Council (201912244) Partial Maladministration
The complaint concerns: The landlord’s handling of the resident’s request for reimbursement of the costs incurred from the use of temporary electrical heaters. The landlord’s response to the resident’s reports of water damage to her tumble dryer.
Case 201912244 · 5 Feb 2021
Camden Council (201913372) No Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . The resident also complains about the landlord’s decision not to escalate the complaint.
Case 201913372 · 4 Feb 2021
Kingston upon Thames Council (202003379) Outside Jurisdiction
Complaint: Managing Relations
The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that:
Case 202003379 · 4 Feb 2021
Islington Council (201915993) No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Case 201915993 · 3 Feb 2021
Kingston upon Thames Council (202002004) Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.
Case 202002004 · 3 Feb 2021
Leeds City Council (201811573) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about:
Case 201811573 · 3 Feb 2021