Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Harrow Council (202002402)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint handling.
Birmingham City Council (201915592)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to his boiler. The resident’s concerns that the Gas Safety Certificate for his property is not valid.
Camden Council (201910624)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
East Devon District Council (202007087)
No Maladministration
Complaint: Financial
The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during the Covid-19 pandemic. The landlord’s response to the resident’s concerns regarding the delivery and provision of the MSS during the …
Hackney Council (202005750)
No Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas.
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s response to reports of mould at the property.
Haringey Council (202000931)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project (the project) jointly managed by the landlord, the local council and a charity and the impact it has had on …
Haringey Council (202003052)
Mediation
Complaint: Moving/Buying/Selling Home
The resident complained about the landlord’s handling of their management transfer request.
Islington Council (201913645)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Islington Council (202000921)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Lewes District Council (201913094)
Partial Maladministration
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her neighbour. This Service has also investigated the landlord’s complaint handling and record keeping in the case.
Milton Keynes Council (201910370)
Partial Maladministration
Complaint: Managing Relations
The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in June 2018; how the landlord handled repairs required in 2019 and a decant; and the information provided by the landlord in …
Newham Council (202000455)
Mediation
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint.
Rotherham Metropolitan Borough Council (201908898)
Partial Maladministration
Complaint: Financial
This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety Regulations when removing asbestos tiles from his hallway floor. The resident has also complained that the landlord had, without his …
Tower Hamlets Council (201915515)
Maladministration
Complaint: Old Compensation categories
The complaint is about the landlord’s decision not to: reimburse the resident £180 that he paid to have a repair carried out to the communal water tank in the building; offer compensation for the inconvenience caused.
Waltham Forest Council (202002996)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour in repairing the holes in the vinyl flooring; and The landlord’s complaints handling.
Barnet Council (201901321)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to the resident’s reports of noise nuisance from the neighbouring properties. The landlord’s handling of the complaint.
Crawley Borough Council (201913362)
Partial Maladministration
The complaint is about the landlord’s handling of the resident's reports of:
Harrow Council (201914659)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s reports of damp and mould, and the overall condition of the property. The impact on the resident’s health from the …
Leeds City Council (201914171)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns:
Leeds City Council (202005224)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of the garden fence.
Newham Council (201907602)
Maladministration
Complaint: Managing Relations
The leaseholder complains about the landlord’s handling of: reports of a repair at his property, and; the subsequent formal complaint.
Westminster City Council (202000679)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer …
Hammersmith and Fulham Council (202002314)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s complaint
Kingston upon Thames Council (201916059)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s response to the resident's reports of damage.
Lambeth Council (201900571)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of:
Leicester City Council (202006987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs.
Wandsworth Council (202003375)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling that had been laid by the landlord at the side of the building. the cost of remedial actions to tackle …
Greenwich Council (201910844)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint
Kingston upon Thames Council (201915380)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling.
Southwark Council (202002332)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount of service charge. The length of time taken to complete the works. The quality of the decorating work. Complaint handling.
Hounslow Council (202001964)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Bristol City Council (201914973)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet …
Leeds City Council (202003569)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building.
Hammersmith and Fulham Council (202000590)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.
Lambeth Council (202003390)
Maladministration
Complaint: Leaseholder
REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Southwark Council (202001947)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the increase to the service charge for major works following a section 20 consultation process.
Kingston upon Thames Council (202004119)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord responded to the resident’s repair report for a communal light.
Woking Borough Council (202000175)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s request for an electric heater to be installed in the bathroom at his property; response to …
Ealing Council (202004088)
No Maladministration
Complaint: Occupancy Rights
The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling of the Resident’s reports that her husband had been given Incorrect information in 2016 regarding the assignment of the tenancy.
Haringey Council (201915284)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 201915284 Haringey Council 18 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Leeds City Council (201902442)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident.
Southwark Council (201815464)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February 2019. report of a gas leak on 20 February 2019. reports of its handling of the repair and replacement of …
Wandsworth Council (202000746)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication with its contractor about the works required and the extent of the works the landlord is prepared to undertake; and …
Lambeth Council (202001297)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, relating to the charges for the repair costs incurred following a fire within the block.
Eastbourne Borough Council (202003830)
Partial Maladministration
Complaint: Case Review
The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at the beginning of your tenancy. The landlord’s complaint handling of these matters. The landlord’s offer of compensation for errors it …
Westminster City Council (202002702)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.
Leeds City Council (201912704)
No Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window sealant and fences of her property the landlord’s response to the resident’s complaint about the conduct of a staff member
Southwark Council (202007170)
Outside Jurisdiction
Complaint: Leaseholder
REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
Bassetlaw District Council (202002925)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to errors in the administration of their claims for housing benefits, discretionary housing payments and universal credit.