Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Thanet District Council (202105158)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating …
East Midlands Housing Group Limited (202101005)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
A2Dominion Homes Limited (201903686)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the condition of the property when it was let to the resident.
Greatwell Homes Limited (202009209)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.
Longhurst Group Limited (202108482)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Network Homes Limited (202113931)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. Repairs required to the window and front door, and the level of compensation awarded in respect of the repairs.
Sovereign Housing Association Limited (202115743)
Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
The complaint concerns the resident’s belief that their former property was unsafe.
ForHousing Limited (202111500)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of works to replace external doors and to remedy damp and mould in the resident’s property.
Karbon Homes Limited (202100441)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s associated complaint handling.
Leeds City Council (202119882)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.
Birmingham City Council (202117808)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Saxon Weald (202111536)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The resident is a leaseholder and owns a flat in a purpose built housing scheme. Their complaint concerns the following issues: The accuracy with which the property and scheme was presented during the sales process, and the accuracy of information …
A2Dominion Housing Group Limited (202104119)
Partial Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The associated formal complaint into this matter.
London & Quadrant Housing Trust (202105440)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating in the property. The associated formal complaint into the matter.
Network Homes Limited (202114444)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.
Brent Council (202105638)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Cannock Chase District Council (202109327)
Partial Maladministration
Complaint: Financial
The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting to …
Gentoo Group Limited (202112841)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
Hackney Council (202104301)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a fault with the boiler in the resident’s property.
Islington Council (202100013)
Partial Maladministration
Complaint: Estate Management
The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to his property. The related complaint handling.
London & Quadrant Housing Trust (201910665)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating and hot water for a period. The level of compensation offered by the landlord. This Service has also considered the …
London & Quadrant Housing Trust (202004850)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs to various areas of his property. the associated complaint.
North Northamptonshire Council (202013832)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.
Notting Hill Genesis (201915134)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.
Sanctuary Housing Association (202104706)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the repair to the front door. The complaint is about the level of compensation for the resident’s damaged belongings. The complaint …
Southwark Council (201901217)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
Walsall Housing Group Limited (202008533)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s property. the related complaint.
Westminster City Council (202115189)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
Hyde Housing Association Limited (202011024)
Partial Maladministration
Complaint: Financial
The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider reasonable, the level of service charges, and alleged ongoing and extensive errors in service charge accounts. The classification of the …
Ongo Homes Limited (202108801)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.
Orbit Housing Association Limited (202116059)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.
South Tyneside Council (202112662)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.
Birmingham City Council (202011666)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
Leeds City Council (202101525)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property.
Metropolitan Thames Valley Housing (202119888)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.
Orbit Housing Association Limited (201909362)
Maladministration
Complaint: Managing Relations
The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202111092)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Wealden District Council (202016254)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.
Clarion Housing Association Limited (202112683)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.
Harrow Council (202007622)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.
Saxon Weald (202120043)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether this is applied fairly to all residents of the housing scheme.
Swindon Borough Council (202119090)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at her property.
Westminster City Council (202009730)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the condition of the property.
Westminster City Council (202103767)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate heating and hot water in the property. associated complaint.
Cornwall Housing Limited (202106464)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s complaint handling has also been considered.
South Cambridgeshire District Council (202107370)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.
Thames Valley Housing Association Limited (202101951)
Reasonable Redress
Complaint: Financial
The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The …
Birmingham City Council (202106713)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property.