Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Spitalfields Housing Association Limited (202008574)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling.
Gateway Housing Association Limited (202105653)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request for compensation for damaged belongings. The landlord’s handling of the associated complaint.
Hammersmith and Fulham Council (202102300)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: repairs to the bathroom window of the property. The associated formal complaint into this matter.
Wandle Housing Association Limited (202112638)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202106689)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
Moat Homes Limited (202102664)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.
Sovereign Housing Association Limited (202115437)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.
Worthing Homes Limited (202014706)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.
York City Council (202105890)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.
Croydon Council (202011528)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the landlord’s response to damages caused to the property following repairs.
Stockport Homes Limited (202117341)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.
GreenSquareAccord Limited (202122363)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level of rent at the property.
Haringey Council (201914247)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.
Derby Homes Limited (202119453)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property.
GreenSquareAccord Limited (202108707)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.
Bromford Housing Association Limited (202109346)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen …
Network Homes Limited (202112603)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.
Newham Council (202017405)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Onward Homes Limited (202115233)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.
Peabody Developments Limited (202011698)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.
Gosport Borough Council (202017234)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Haringey Council (202100265)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request to be permanently rehoused.
Metropolitan Thames Valley Housing (202105791)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.
Optivo (202110229)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.
The Guinness Partnership Limited (202014482)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his vehicle. The landlord’s complaints handling has also been investigated.
Red Kite Community Housing Limited (202011737)
No Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.
Birmingham City Council (202007866)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Kingston upon Thames Council (202112834)
Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident …
Orbit Housing Association Limited (202113001)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information …
Catalyst Housing Limited (202007873)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she viewed the property. A rent refund. A reported data protection breach. The complaint handling.
Catalyst Housing Limited (202010183)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.
East Devon District Council (202100382)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
Grainger Trust (202111324)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. The landlord’s handling of and response to the resident’s reports that his property’s toilet does not flush and drain properly.
London Borough of Hounslow (202007782)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s response to the resident’s compensation request.
Optivo (202110503)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her property. pest issues and repairs to her property.
The Guinness Partnership Limited (202112215)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation for home improvements on his previous property. The resident’s report of the cooker space being too small. The associated complaint …
London & Quadrant Housing Trust (202005403)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be rehoused. The resident’s reports of damp and mould at his property. The Ombudsman has also considered the landlord’s handling of …
Wandsworth Council (202102367)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the resident’s request for a management transfer due to the risk of domestic violence.
Bolton at Home Limited (202100885)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint handling.
Clarion Housing Association Limited (202010581)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.
Clarion Housing Association Limited (202100891)
No Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent …
Hammersmith and Fulham Council (202102637)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the response to leaks into the property.
Haringey Council (202107358)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
NSAH (Alliance Homes) Limited (202108062)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.
Thames Valley Housing Association Limited (202005385)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. Handling of the resident’s request to be rehoused.
Wandle Housing Association Limited (202004197)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at the property. Response to the resident’s reports of her neighbour leaving items in the communal hallway of the building. Administration …
Clarion Housing Association Limited (202101610)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour …
Guinness Housing Association Limited (202011734)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas supply pipe serving her property. The landlord’s handling of the associated complaint.
Stonewater Limited (201915252)
Partial Maladministration
Complaint: Financial
This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures while handling the resident’s reports of an inadequate water supply at the property; b. the landlord’s response to the resident’s …
Red Kite Community Housing Limited (202012377)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.