Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
GreenSquareAccord Limited (202446617)
Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Hyde Housing Association Limited (202407518)
Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Midland Heart Limited (202338232)
Maladministration
Complaint: Managing Relations
Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]
Moat Homes Limited (202336014)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Orbit Housing Association Limited (202423319)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Origin Housing Limited (202419576)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202419576 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident asked the landlord to confirm whether an EWS1 was […]
Peabody Trust (202325938)
Maladministration
Complaint: Financial
Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The landlord is not the freeholder of the property. The freeholder uses an […]
Peabody Trust (202437141)
Maladministration
Complaint: Managing Relations
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Plus Dane Housing Limited (202505207)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Regenda Limited (202405086)
No Maladministration
Complaint: Financial
Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The landlord sent a letter to the resident on 20 February 2024 […]
Southern Housing (202445176)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Southern Housing (202509617)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
The Guinness Partnership Limited (202421926)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
The Guinness Partnership Limited (202510295)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
The Riverside Group Limited (202344594)
Maladministration
Complaint: Managing Relations
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Thirteen Housing Group Limited (202411250)
Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Thrive Homes Limited (202432294)
No Maladministration
Complaint: Financial
Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The windows of the resident’s flat and those of the communal block […]
Two Rivers Housing (202438048)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Acis Group Limited (202330057)
Maladministration
Complaint: Managing Relations
Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]
Amplius Living (202329768)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a property in an Older Person’s Living Scheme. […]
Clarion Housing Association Limited (202338846)
Maladministration
Complaint: Estate Management
Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]
Clarion Housing Association Limited (202513639)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Gateway Housing Association Limited (202439005)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
GreenSquareAccord Limited (202339998)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Home Group Limited (202430564)
Partial Maladministration
Complaint: Financial
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
London & Quadrant Housing Trust (202337029)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
London & Quadrant Housing Trust (202427871)
Maladministration
Complaint: Managing Relations
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
London & Quadrant Housing Trust (202439342)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
New World Housing Association Limited (202514150)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived with her children in a 3-bed maisonette […]
NSAH (Alliance Homes) Limited (202412694)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his property including leaks […]
One Vision Housing Limited (202508749)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Orbit Housing Association Limited (202408056)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The property was newly built when the resident moved in and […]
Paragon Asra Housing Limited (202417044)
Maladministration
Complaint: Estate Management
Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202406891)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Places for People Group Limited (202340632)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Sanctuary Housing Association (202515635)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Southern Housing (202509645)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Southern Housing (202512495)
Maladministration
Complaint: Managing Relations
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Sovereign Network Group (202442624)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
Stonewater Limited (202338402)
Partial Maladministration
Complaint: Estate Management
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
The Guinness Partnership Limited (202508933)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
bpha Limited (202433297)
Maladministration
Complaint: Managing Relations
Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]
Citizen Housing Group Limited (202503624)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident raised 2 complaints to the landlord. […]
Clarion Housing Association Limited (202416331)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Clarion Housing Association Limited (202505645)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]
Estuary Housing Association Limited (202335719)
No Maladministration
Complaint: Estate Management
Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident is a shared ownership leaseholder of a flat. […]
ForHousing Limited (202433325)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 Background The resident reported repair concerns about her front door in July 2024. She was […]
GreenSquareAccord Limited (202514443)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background In 2024 the resident reported to the landlord cracks and holes in walls […]
Hastoe Housing Association Limited (202342487)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Hyde Housing Association Limited (202505788)
Maladministration
Complaint: Managing Relations
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]