Housing Ombudsman Decisions

The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We have also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.

The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.

The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.

The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated to cracks, damp, mould, and water ingress). The landlord’s response to the resident’s reports about damp, mould, and …

The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall. …

The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.

The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming from a communal water tank facility. Associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the communal area. The associated complaint.