Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "london"
London & Quadrant Housing Trust (202343685)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (202345302)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
London & Quadrant Housing Trust (202422867)
Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
London & Quadrant Housing Trust (202449582)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.
London & Quadrant Housing Trust (202452125)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
London & Quadrant Housing Trust (202502116)
Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
Haringey London Borough Council (202450621)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
London Borough of Brent (202453056)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).
London Borough of Lambeth (202332105)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s reports of a leak into the property and the associated repairs. The associated complaint.
London & Quadrant Housing Trust (202223696)
No Maladministration
Complaint: Financial
The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202330970)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs to the hot water at the property.
London & Quadrant Housing Trust (202429960)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks.
London & Quadrant Housing Trust (202503275)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of reports of damp and mould.
London Borough of Lambeth (202409283)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202449187)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202400474)
Partial Maladministration
Complaint: Managing Relations
This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint handling.
Haringey London Borough Council (202224687)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Havering Council (202328972)
Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Lewisham (202408476)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated …
London & Quadrant Housing Trust (202325627)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about:
London Borough of Camden Council (202347174)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.
London Borough of Camden Council (202452256)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202449861)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.
London Borough of Islington (202419503)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report of damage caused to the property by scaffolding it had erected. We have also considered the landlord’s complaint handling as …
London & Quadrant Housing Trust (202340986)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202401288)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202406860)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Haringey London Borough Council (202308169)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s reports of a faulty kitchen window. Response to the resident’s request for it to replace household appliances. …
Haringey London Borough Council (202500562)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held on its records. Her request to be rehoused. The complaint.
London Borough of Hackney (202449791)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.
London & Quadrant Housing Trust (202405373)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.
London & Quadrant Housing Trust (202421083)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202412754)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
London Borough of Ealing (202431561)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.
London Borough of Hillingdon (202452711)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.
London & Quadrant Housing Trust (202347855)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.
London Borough of Hackney (202427479)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.
London Borough of Hammersmith and Fulham (202340356)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202405556)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.
London & Quadrant Housing Trust (202325886)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
London & Quadrant Housing Trust (202403569)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
London & Quadrant Housing Trust (202415483)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the block. reports of the communal front door being unsecure. concerns about the cleanliness of the communal areas. The Ombudsman has …
London Borough of Wandsworth (202341764)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (202401298)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.
London & Quadrant Housing Trust (202405211)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.
London & Quadrant Housing Trust (202430917)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of balcony repairs.
London Borough of Croydon (202421223)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of:
London Borough of Hackney (202427755)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. …
London Borough of Camden Council (202431629)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.