Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Basildon Borough Council (202014143)
No Maladministration
Complaint: Financial
The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend …
London & Quadrant Housing Trust (202102841)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level of rent at the property.
Midland Heart Limited (202010414)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer.
One Housing Group Limited (202013149)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.
Onward Homes Limited (202100122)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the handling of repairs to the electrical sockets in the property.
Westminster City Council (202106284)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.
Birmingham City Council (201910272)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s bathroom. Response to the resident’s report that she sustained an injury as a result of the adaptation works undertaken.
Islington Council (202012886)
Maladministration
Complaint: Managing Relations
The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the …
Grand Union Housing Group Limited (201906126)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord's handling of the resident’s request to move properties. The landlord's response to the resident’s request for a parking space for his property. The landlord’s response to the resident’s reports of his neighbour's dog barking. …
Milton Keynes Council (201802315)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: faults with the resident’s boiler and the length of time that passed without a new heating system; major works required at the resident’s property; and the resident’s personal belongings during the resident’s …
Lincoln City Council (201906536)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. noise and vibration from the water pipes in the property historically.
Southwark Council (202104317)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
The Guinness Partnership Limited (202015899)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of a gas safety check at the property.
Thirteen Housing Group Limited (202002401)
No Maladministration
Complaint: Financial
The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items damaged by the fire. The resident’s claim for compensation for the cost of replacing a carpet which …
Aster Group Limited (202010322)
No Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 January 2020. This complaint is also about the landlord’s response to the resident’s concerns about the safety of the solid …
Citizen Housing (201900746)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for adaptations to her property. The complaint is about the landlord’s handling of the resident’s reports of cold spots and drafts in the property.
Hyde Southbank Homes Limited (202001363)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites in his property. The landlord’s handling of the associated complaint.
Leeds City Council (202102741)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs.
London Borough of Hackney (202012302)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of repairs to the property, involving plumbing leaks, damp, and asbestos. The landlord’s decision to suspend the replacement of kitchen and bathroom works in the property.
Metropolitan Housing Trust Limited (202009961)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot water systems and the landlord’s actions in respect of this.
Metropolitan Thames Valley Housing (202015908)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to resolve damp and mould issues in the resident’s property. The complaint is about the landlord’s complaint handling.
Newlon Housing Trust (202104409)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.
Notting Hill Genesis (202008430)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The complaint is about the landlord’s handling of the resident’s reports of repairs to the bathroom shower. The complaint is about the landlord’s handling …
Southern Housing Group Limited (202010169)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.
Waverley Borough Council (202013619)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. request for compensation for damage to her property and personal belongings.
Central and Cecil Housing Trust (201909418)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response to the resident’s request to install a dishwasher and washing machine in her current property. The landlord’s handling of the …
Notting Hill Genesis (202014007)
Reasonable Redress
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at …
Camden Council (202013322)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The resident’s request for compensation for her damaged belongings. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202000015)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of water contamination at the property.
South Tyneside Housing Ventures Trust Limited (202012516)
Maladministration
Complaint: Estate Management
The complaint is about the standard of cleaning carried out at the property.
Bromsgrove District Housing Trust Limited (202013026)
No Maladministration
Complaint: Managing Relations
The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding was the result of the property’s flawed development / construction. his request for compensation.
Greenwich Council (202006184)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of an odour in his property.
Ongo Homes Limited (202015902)
No Maladministration
Complaint: Managing Relations
The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s concerns regarding the pest control company arranged by the landlord and the camera placed in her loft.
Newham Council (202101367)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.
Peabody Trust (202009412)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.
London & Quadrant Housing Trust (202002368)
Partial Maladministration
Complaint: Estate Management
The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s concern that she should be paying her service charge directly to the managing agent of the building instead of the …
London & Quadrant Housing Trust (202017370)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial works in the building which he owns a property in. Response to the resident’s concerns that it was not responsible …
Midland Heart Limited (202101516)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy scheme.
South Tyneside Council (202105807)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property.
A2Dominion Housing Group Limited (202012837)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident for delays in fixing the leaks. Formal complaint into these matters.
Havering Council (202008258)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s response to the resident’s reports of mould at her property and the remedial works offered by it for this. The landlord’s handling of the associated complaint.
Nottingham City Council (202005867)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following a water leak at her property.
Peabody Trust (202011082)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. His request for information on making an insurance claim. Events that occurred after the final complaint response of 7 December …
Sovereign Housing Association Limited (202016624)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to Buy (PRTB) and Right to Acquire (RTA) schemes.
Croydon Council (201910960)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of repairs which the resident reported when she moved into the property and; complaint handling.
GreenSquareAccord Limited (202014306)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her property. The landlord’s handling of the associated complaint.
Newlon Housing Trust (202004296)
Mediation
Complaint: Old Property Condition migrated-2025
The landlord’s handling of a reoccurring leak from the flat above the resident’s property.
Notting Hill Genesis (202002474)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent damage that occurred; advice regarding the resident’s application for consideration of medical grounds for his transfer application; response following missed …
Barnet Council (202012764)
Mediation
Complaint: Local Authority / ALMO or TMO
The landlord’s handling of the resident’s reports of fly infestation at their property.
Tower Hamlets Council (202010991)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.