Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "assured" ×

Showing 927 of 16,227 decisions matching "assured"

A2Dominion Housing Group Limited (202334552) Maladministration
Complaint: Managing Relations
Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a development consisting of 2 blocks of […]
Case 202334552 · 3 Dec 2025
A2Dominion Housing Group Limited (202449236) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a first floor flat. What the complaint […]
Case 202449236 · 3 Dec 2025
Bolton at Home Limited (202519544) Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]
Case 202519544 · 3 Dec 2025
Curo Places Limited (202336482) Maladministration
Complaint: Managing Relations
Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 December 2025 Background The resident lives in a one bed flat. Due to his vulnerabilities, […]
Case 202336482 · 3 Dec 2025
Home Group Limited (202504624) Maladministration
Complaint: Managing Relations
Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives with her husband who has various medical conditions which […]
Case 202504624 · 3 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202432397) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background In 2023 the resident reported several repairs issues to […]
Case 202432397 · 3 Dec 2025
Southern Housing (202337009) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident is a tenant of the landlord. The property is situated […]
Case 202337009 · 3 Dec 2025
Peabody Trust (202333338) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December 2025 Background The resident lives in a fourth floor 2-bedroon flat. She has a number […]
Case 202333338 · 2 Dec 2025
The Guinness Partnership Limited (202508744) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
Case 202508744 · 2 Dec 2025
Notting Hill Genesis (202438130) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat with her partner and 4 […]
Case 202438130 · 1 Dec 2025
Southway Housing Trust (Manchester) Limited (202401793) Maladministration
Complaint: Managing Relations
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
Case 202401793 · 1 Dec 2025
Sovereign Network Group (202427549) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident asked the landlord to install a radiator in the toilet […]
Case 202427549 · 1 Dec 2025
A2Dominion Housing Group Limited (202413497) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]
Case 202413497 · 28 Nov 2025
Abri Group Limited (202406701) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Case 202406701 · 28 Nov 2025
Amplius Living (202431207) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house. The tenancy began in 2014. […]
Case 202431207 · 28 Nov 2025
Aster Group Limited (202431989) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Case 202431989 · 28 Nov 2025
Believe Housing Limited (202414395) Maladministration
Complaint: Managing Relations
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Case 202414395 · 28 Nov 2025
City of Wolverhampton Council (202404424) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 2 children. […]
Case 202404424 · 28 Nov 2025
Clarion Housing Association Limited (202407044) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident first reported concerns about a retaining fence in […]
Case 202407044 · 28 Nov 2025
Clarion Housing Association Limited (202432466) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident and her partner have mental health conditions, […]
Case 202432466 · 28 Nov 2025
Clarion Housing Association Limited (202500409) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a second-floor maisonette. There are 4 properties […]
Case 202500409 · 28 Nov 2025
Clarion Housing Association Limited (202508522) Maladministration
Complaint: Financial
Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident is elderly and has dementia. His son has full […]
Case 202508522 · 28 Nov 2025
Clarion Housing Association Limited (202509922) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]
Case 202509922 · 28 Nov 2025
GreenSquareAccord Limited (202503811) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bed house. The resident told us that she […]
Case 202503811 · 28 Nov 2025
Home Group Limited (202324677) Partial Maladministration
Complaint: Financial
Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident, who is elderly, moved to the assisted accommodation in […]
Case 202324677 · 28 Nov 2025
Homes Plus Limited (202332724) Maladministration
Complaint: Managing Relations
Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident reported a leak coming from the loft on […]
Case 202332724 · 28 Nov 2025
Hyde Housing Association Limited (202502398) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Case 202502398 · 28 Nov 2025
Incommunities Limited (202346170) No Maladministration
Complaint: Managing Relations
Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident reported damp and mould in her bedroom, living room and […]
Case 202346170 · 28 Nov 2025
Islington and Shoreditch Housing Association Limited (202513635) Maladministration
Complaint: Estate Management
Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]
Case 202513635 · 28 Nov 2025
LiveWest Homes Limited (202335346) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom house with her daughter. She has […]
Case 202335346 · 28 Nov 2025
LiveWest Homes Limited (202430995) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a house. He is diagnosed with autism. The […]
Case 202430995 · 28 Nov 2025
Livin Housing Limited (202333335) Maladministration
Complaint: Managing Relations
Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 November 2025 Background 1. The resident occupies a 2-bedroom house which was a new build […]
Case 202333335 · 28 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202334602) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived with her 2 sons. She was dissatisfied […]
Case 202334602 · 28 Nov 2025
Moat Homes Limited (202345791) Maladministration
Complaint: Managing Relations
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Case 202345791 · 28 Nov 2025
Muir Group Housing Association Limited (202412069) Maladministration
Complaint: Managing Relations
Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]
Case 202412069 · 28 Nov 2025
Notting Hill Genesis (202334336) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]
Case 202334336 · 28 Nov 2025
Notting Hill Genesis (202424182) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lived in the property with her daughter. The resident […]
Case 202424182 · 28 Nov 2025
Orbit Housing Association Limited (202432267) Maladministration
Complaint: Managing Relations
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]
Case 202432267 · 28 Nov 2025
Origin Housing Limited (202416022) Maladministration
Complaint: Managing Relations
Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has various physical and mental health conditions which the landlord […]
Case 202416022 · 28 Nov 2025
Paragon Asra Housing Limited (202444308) Maladministration
Complaint: Managing Relations
Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]
Case 202444308 · 28 Nov 2025
Peabody Trust (202229691) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has been a tenant of the landlord since 2010. The […]
Case 202229691 · 28 Nov 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202016457) Maladministration
Complaint: Managing Relations
Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and […]
Case 202016457 · 28 Nov 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 1-bedroom ground […]
Case 202315952 · 28 Nov 2025
Pinnacle Spaces Limited (202405672) Partial Maladministration
Complaint: For profit
Decision Case ID 202405672 Decision type Investigation Landlord Pinnacle Spaces Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident has lived in her 6th floor flat since […]
Case 202405672 · 28 Nov 2025
Platform Housing Group Limited (202450883) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property with her two young […]
Case 202450883 · 28 Nov 2025
Poplar Housing And Regeneration Community Association Limited (202431376) Outside Jurisdiction
Complaint: Old Complaints Handling categories
Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]
Case 202431376 · 28 Nov 2025
Richmond Housing Partnership Limited (202342621) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has lived in her property with her children […]
Case 202342621 · 28 Nov 2025
Sanctuary Housing Association (202411628) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 3-bedroom house and the resident has lived there […]
Case 202411628 · 28 Nov 2025
Sanctuary Housing Association (202412363) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in a one-bedroom flat in a block. He […]
Case 202412363 · 28 Nov 2025
Sanctuary Housing Association (202412843) Maladministration
Complaint: Financial
Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid terraced house. The tenancy was […]
Case 202412843 · 28 Nov 2025