Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 927 of 16,227 decisions matching "assured"

The Guinness Partnership Limited (202508933) Maladministration
Complaint: Managing Relations
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
Case 202508933 · 17 Dec 2025
bpha Limited (202433297) Maladministration
Complaint: Managing Relations
Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]
Case 202433297 · 16 Dec 2025
Citizen Housing Group Limited (202503624) No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident raised 2 complaints to the landlord. […]
Case 202503624 · 16 Dec 2025
Clarion Housing Association Limited (202416331) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Case 202416331 · 16 Dec 2025
Clarion Housing Association Limited (202505645) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]
Case 202505645 · 16 Dec 2025
ForHousing Limited (202433325) No Maladministration
Complaint: Managing Relations
Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 Background The resident reported repair concerns about her front door in July 2024. She was […]
Case 202433325 · 16 Dec 2025
GreenSquareAccord Limited (202514443) Maladministration
Complaint: Managing Relations
Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background In 2024 the resident reported to the landlord cracks and holes in walls […]
Case 202514443 · 16 Dec 2025
Hyde Housing Association Limited (202505788) Maladministration
Complaint: Managing Relations
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]
Case 202505788 · 16 Dec 2025
Irwell Valley Housing Association Limited (202340420) No Maladministration
Complaint: Managing Relations
Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom flat. He reported a […]
Case 202340420 · 16 Dec 2025
Jigsaw Homes Group Limited (202508313) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 2 […]
Case 202508313 · 16 Dec 2025
LiveWest Homes Limited (202336483) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom fifth floor flat with his […]
Case 202336483 · 16 Dec 2025
Notting Hill Genesis (202506714) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506714 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident and her daughter live in a third floor flat with […]
Case 202506714 · 16 Dec 2025
One Vision Housing Limited (202412221) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 December 2025 Background The resident complained to the landlord about damage caused […]
Case 202412221 · 16 Dec 2025
Peabody Trust (202334726) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident had physical and mental health issues, which the landlord had […]
Case 202334726 · 16 Dec 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202511433) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has been an assured tenant […]
Case 202511433 · 16 Dec 2025
Selwood Housing Society Limited (202432833) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The landlord visited the resident’s neighbour to complete repairs. The operative […]
Case 202432833 · 16 Dec 2025
Southern Housing (202512546) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom flat with his partner and children. He […]
Case 202512546 · 16 Dec 2025
Bolton at Home Limited (202425915) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives at the property with his partner and child. […]
Case 202425915 · 15 Dec 2025
Coastline Housing Limited (202300842) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The landlord has said it had vulnerabilities for the resident recorded on […]
Case 202300842 · 15 Dec 2025
Hightown Housing Association Limited (202509436) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2–bedroom top floor flat with her […]
Case 202509436 · 15 Dec 2025
Karbon Homes Limited (202436994) Partial Maladministration
Complaint: Financial
Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a house. She reported an infestation of flies […]
Case 202436994 · 15 Dec 2025
London & Quadrant Housing Trust (202417994) Maladministration
Complaint: Managing Relations
Decision Case ID 202417994 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has advised the Ombudsman that she has […]
Case 202417994 · 15 Dec 2025
London & Quadrant Housing Trust (202423708) Maladministration
Complaint: Managing Relations
Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a flat. The resident made […]
Case 202423708 · 15 Dec 2025
London & Quadrant Housing Trust (202443457) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 3-bedroom flat on the […]
Case 202443457 · 15 Dec 2025
London & Quadrant Housing Trust (202504224) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her family. Her son has […]
Case 202504224 · 15 Dec 2025
London & Quadrant Housing Trust (202507822) Maladministration
Complaint: Managing Relations
Decision Case ID 202507822 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident’s boiler was turned off by a contractor as […]
Case 202507822 · 15 Dec 2025
Notting Hill Genesis (202423262) Maladministration
Complaint: Managing Relations
Decision Case ID 202423262 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident lived in a 3-bedroom house with her non-dependent […]
Case 202423262 · 15 Dec 2025
Ongo Homes Limited (202339800) Mediation
Complaint: Financial
Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident installed a cat flap in the rear door of the […]
Case 202339800 · 15 Dec 2025
Paragon Asra Housing Limited (202434895) Maladministration
Complaint: Managing Relations
Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her son. She […]
Case 202434895 · 15 Dec 2025
Southern Housing (202432006) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bed house. She moved into the property […]
Case 202432006 · 15 Dec 2025
Sovereign Network Group (202415333) No Maladministration
Complaint: Managing Relations
Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has been a tenant of the landlord since 2014. The […]
Case 202415333 · 15 Dec 2025
Stonewater Limited (202508686) Maladministration
Complaint: Managing Relations
Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has said she has mental health vulnerabilities. The landlord has told […]
Case 202508686 · 15 Dec 2025
Together Housing Association Limited (202416104) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in the property which is a ground floor […]
Case 202416104 · 15 Dec 2025
Torus62 Limited (202324614) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident reported concerns to the landlord in 2022 about a […]
Case 202324614 · 15 Dec 2025
Wandle Housing Association Limited (202517573) No Maladministration
Complaint: Financial
Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her son in a property that flooded […]
Case 202517573 · 15 Dec 2025
Citizen Housing Group Limited (202434808) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident reported issues with his front fire door not […]
Case 202434808 · 12 Dec 2025
Fairhive Homes Limited (202435735) Maladministration
Complaint: Managing Relations
Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 5 children live in a 3-bedroom property suitable […]
Case 202435735 · 12 Dec 2025
Home Group Limited (202436012) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy that the landlord asked her to remove […]
Case 202436012 · 12 Dec 2025
Incommunities Limited (202311966) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in a 3-bedroom, semi-detached house. The resident has mobility issues […]
Case 202311966 · 12 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202338591) Mediation
Complaint: Estate Management
Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background In December 2023 the resident complained to the landlord […]
Case 202338591 · 12 Dec 2025
Notting Hill Genesis (202514101) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The property is a ground floor flat in a house conversion. In […]
Case 202514101 · 12 Dec 2025
Octavia Housing (202441046) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202441046 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 2 children (aged 12 and 18) lived in […]
Case 202441046 · 12 Dec 2025
One Housing Group Limited (202329336) Partial Maladministration
Complaint: Financial
Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident pays a variable service charge for services which are […]
Case 202329336 · 12 Dec 2025
Sanctuary Housing Association (202515263) Maladministration
Complaint: Managing Relations
Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident completed a mutual exchange to the property in July 2024. […]
Case 202515263 · 12 Dec 2025
Settle Group (202440780) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident moved into the property in March 2024. During the same […]
Case 202440780 · 12 Dec 2025
Southern Housing (202514381) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202514381 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy her home is damp and cold. She says the […]
Case 202514381 · 12 Dec 2025
The Guinness Partnership Limited (202513912) Maladministration
Complaint: Managing Relations
Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lived in a 2-bedroom flat with her partner and […]
Case 202513912 · 12 Dec 2025
Town and Country Housing (202401087) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202401087 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and his daughter lived in a first-floor property and […]
Case 202401087 · 12 Dec 2025
Watford Community Housing Trust (202432882) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in the top floor flat with her children […]
Case 202432882 · 12 Dec 2025
Worthing Homes Limited (202403697) Partial Maladministration
Complaint: Financial
Decision Case ID 202403697 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives in a house owned by the landlord. He has […]
Case 202403697 · 12 Dec 2025