Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 927 of 16,227 decisions matching "assured"

London & Quadrant Housing Trust (202511036) Maladministration
Complaint: Managing Relations
Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In March 2025 the resident told the landlord of her […]
Case 202511036 · 19 Dec 2025
Magna Housing Limited (202400091) Partial Maladministration
Complaint: Financial
Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and service charge notification […]
Case 202400091 · 19 Dec 2025
Moat Homes Limited (202516544) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident contacted the landlord in October 2024 to report anti-social behaviour […]
Case 202516544 · 19 Dec 2025
Muir Group Housing Association Limited (202318586) Maladministration
Complaint: Managing Relations
Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported damp and mould concerns to the […]
Case 202318586 · 19 Dec 2025
Notting Hill Genesis (202414212) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202414212 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy with how the landlord responded to her […]
Case 202414212 · 19 Dec 2025
Notting Hill Genesis (202510180) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background Following reports of roof leaks affecting her property, the landlord carried out […]
Case 202510180 · 19 Dec 2025
One Housing Group Limited (202400318) Maladministration
Complaint: Managing Relations
Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The property is a flat in a block with a […]
Case 202400318 · 19 Dec 2025
Origin Housing Limited (202510587) No Maladministration
Complaint: Managing Relations
Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In mid-2024, there were 3 separate leaks at the resident’s address. The […]
Case 202510587 · 19 Dec 2025
Paragon Asra Housing Limited (202347877) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported a leak in the corner of […]
Case 202347877 · 19 Dec 2025
Poplar Housing And Regeneration Community Association Limited (202515615) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202515615 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a purpose built flat. […]
Case 202515615 · 19 Dec 2025
Rochdale Boroughwide Housing Limited (202338295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in the property with her partner and […]
Case 202338295 · 19 Dec 2025
Southern Housing (202510450) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a block of flats. She has mental health […]
Case 202510450 · 19 Dec 2025
Southern Housing (202513410) Reasonable Redress
Complaint: Financial
Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident is a joint tenant. She shares the property with her […]
Case 202513410 · 19 Dec 2025
Stonewater Limited (202410814) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported damp and mould issues in 2022 and 2023. The landlord […]
Case 202410814 · 19 Dec 2025
The Guinness Partnership Limited (202408843) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy that the landlord had not completed repairs […]
Case 202408843 · 19 Dec 2025
Amplius Living (202413428) Partial Maladministration
Complaint: Financial
Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a sheltered bungalow with an alarm system connected to […]
Case 202413428 · 18 Dec 2025
Amplius Living (202435047) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her 4 children. She said 3 of her children […]
Case 202435047 · 18 Dec 2025
Anchor Hanover Group (202328326) Partial Maladministration
Complaint: Financial
Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident is a variable service charge payer. In November 2022, the […]
Case 202328326 · 18 Dec 2025
Clarion Housing Association Limited (202323260) No Maladministration
Complaint: Estate Management
Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lived in a property managed by the landlord […]
Case 202323260 · 18 Dec 2025
Clarion Housing Association Limited (202424542) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Case 202424542 · 18 Dec 2025
First Choice Homes Oldham Limited (202514515) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
Case 202514515 · 18 Dec 2025
Hyde Housing Association Limited (202407518) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Case 202407518 · 18 Dec 2025
Midland Heart Limited (202338232) Maladministration
Complaint: Managing Relations
Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]
Case 202338232 · 18 Dec 2025
Orbit Housing Association Limited (202423319) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Case 202423319 · 18 Dec 2025
Peabody Trust (202437141) Maladministration
Complaint: Managing Relations
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Case 202437141 · 18 Dec 2025
Plus Dane Housing Limited (202505207) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Case 202505207 · 18 Dec 2025
Southern Housing (202445176) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Case 202445176 · 18 Dec 2025
Southern Housing (202509617) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Case 202509617 · 18 Dec 2025
The Guinness Partnership Limited (202510295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Case 202510295 · 18 Dec 2025
The Riverside Group Limited (202344594) Maladministration
Complaint: Managing Relations
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Case 202344594 · 18 Dec 2025
Thirteen Housing Group Limited (202411250) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Case 202411250 · 18 Dec 2025
Two Rivers Housing (202438048) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Case 202438048 · 18 Dec 2025
Acis Group Limited (202330057) Maladministration
Complaint: Managing Relations
Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]
Case 202330057 · 17 Dec 2025
Amplius Living (202329768) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a property in an Older Person’s Living Scheme. […]
Case 202329768 · 17 Dec 2025
Clarion Housing Association Limited (202338846) Maladministration
Complaint: Estate Management
Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]
Case 202338846 · 17 Dec 2025
Clarion Housing Association Limited (202513639) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Case 202513639 · 17 Dec 2025
Gateway Housing Association Limited (202439005) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
Case 202439005 · 17 Dec 2025
GreenSquareAccord Limited (202339998) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Case 202339998 · 17 Dec 2025
Home Group Limited (202430564) Partial Maladministration
Complaint: Financial
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
Case 202430564 · 17 Dec 2025
London & Quadrant Housing Trust (202337029) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
Case 202337029 · 17 Dec 2025
New World Housing Association Limited (202514150) Maladministration
Complaint: Managing Relations
Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived with her children in a 3-bed maisonette […]
Case 202514150 · 17 Dec 2025
NSAH (Alliance Homes) Limited (202412694) Maladministration
Complaint: Managing Relations
Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his property including leaks […]
Case 202412694 · 17 Dec 2025
One Vision Housing Limited (202508749) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Case 202508749 · 17 Dec 2025
Orbit Housing Association Limited (202408056) Maladministration
Complaint: Managing Relations
Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The property was newly built when the resident moved in and […]
Case 202408056 · 17 Dec 2025
Paragon Asra Housing Limited (202417044) Maladministration
Complaint: Estate Management
Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]
Case 202417044 · 17 Dec 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202406891) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Case 202406891 · 17 Dec 2025
Sanctuary Housing Association (202515635) Maladministration
Complaint: Managing Relations
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Case 202515635 · 17 Dec 2025
Southern Housing (202509645) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Case 202509645 · 17 Dec 2025
Southern Housing (202512495) Maladministration
Complaint: Managing Relations
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Case 202512495 · 17 Dec 2025
Sovereign Network Group (202442624) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
Case 202442624 · 17 Dec 2025