Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
London & Quadrant Housing Trust (L&Q) (202430110)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
Peabody Trust (202332409)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports about issues with the resident’s boiler. The associated complaint.
London & Quadrant Housing Trust (202228981)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm trunking. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202320835)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202327380)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202418392)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424163)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.
London & Quadrant Housing Trust (L&Q) (202427925)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.
Peabody Trust (202222979)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s complaint handling.
Peabody Trust (202321897)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a communal electric service charge. We have also considered the landlord’s handling of the associated complaint.
Peabody Trust (202344153)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct of the contractor; rent account; associated complaint.
London & Quadrant Housing Trust (202320940)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
London & Quadrant Housing Trust (L&Q) (202230057)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports of damage to his personal belongings. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202434596)
Maladministration
Complaint: Managing Relations
The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also assessed the landlord’s complaint handling.
Peabody Trust (202337779)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.
London & Quadrant Housing Trust (202428880)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313414)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for reimbursement of private repairs. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202412073)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. the resident’s request for service charge information. the resident’s complaint.
Peabody Trust (202420072)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (202306742)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of issues with: the garden paving. use of the shared garden. We have also considered the landlord’s complaint handling .
London & Quadrant Housing Trust (202315612)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and extractor fan. A leak from the bath which damaged the ceiling below. The resident’s request for a new bathroom. The …
London & Quadrant Housing Trust (202324056)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The sign-up process and the resident’s request for a transfer to a more suitable property. The associated complaint.
London & Quadrant Housing Trust (202418159)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s complaint handling has also been considered.
Peabody Trust (202316643)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.
Peabody Trust (202410207)
Maladministration
Complaint: Financial
The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial year 2024 to 2025. the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202213634)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202328590)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
Peabody Trust (202333638)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. Reports of repairs to the intercom system and associated service charges. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202307107)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
London & Quadrant Housing Trust (202409617)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202321865)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
London & Quadrant Housing Trust (202348138)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202421680)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202307153)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of a member of staff. The complaint.
London & Quadrant Housing Trust (L&Q) (202319900)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202321145)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202323179)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
London & Quadrant Housing Trust (L&Q) (202337502)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202434180)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202309453)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Repairs to the resident’s windows and doors. The resident’s reports of antisocial behaviour (ASB). A compensation payment for a previous repair. The associated complaint.
London & Quadrant Housing Trust (202322335)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request for a roof covering to be installed over his car parking space. Reports of fly tipping and that grounds maintenance was not being carried out. Reports that the communal …
London & Quadrant Housing Trust (L&Q) (202424815)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould at her property. The complaint.
London & Quadrant Housing Trust (L&Q) (202300355)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202303582)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s service charge.
London & Quadrant Housing Trust (L&Q) (202305700)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of repairs to a communal lift.
London & Quadrant Housing Trust (L&Q) (202324021)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors and pedestrian gate. Associated complaint.
Peabody Trust (202201391)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost of repairing a leaking roof potentially being passed on to him. It not advising him when there were changes to …
Peabody Trust (202326137)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint.
London & Quadrant Housing Trust (202318757)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the resident’s request for a new front door due to the smell of cannabis. Handling of the resident’s complaint.