Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
London & Quadrant Housing Trust (202016151)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour.
London & Quadrant Housing Trust (202311793)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal water damage. Formal complaint.
Peabody Trust (202321123)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative accommodation. Response to the resident’s concerns about the conduct of its staff. We also considered the landlord’s handling of the …
London & Quadrant Housing Trust (L&Q) (202223865)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202306386)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.
Peabody Trust (202213665)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have also investigated the landlord’s complaint handling.
Peabody Trust (202345157)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202312902)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak.
Newlon Housing Trust (202425663)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202210958)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A staff member contacting the resident’s GP without his consent.
London & Quadrant Housing Trust (L&Q) (202309874)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and the security of the communal entry door. the associated complaint.
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
Peabody Trust (202318960)
Partial Maladministration
Complaint: Financial
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount …
London & Quadrant Housing Trust (202403327)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal documents. Request for temporary accommodation. Reports of multiple outstanding repairs. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202400693)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and mould.
Glover’s Trust Endowed Fund (202340175)
Partial Maladministration
Complaint: Almshouse
The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about utility billing. response to concerns about staff conduct. response to concerns about its policies and procedures. handling of the resident’s …
London & Quadrant Housing Trust (L&Q) (202225736)
No Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets in the property. The resident’s request for a move on medical grounds. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202416158)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Peabody Trust (202305552)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325383)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202322448)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint. There was maladministration in the landlord’s handling of the resident’s complaint …
London & Quadrant Housing Trust (L&Q) (202331777)
Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint.
London & Quadrant Housing Trust (L&Q) (202413917)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202416766)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the required repairs were causing damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202419554)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202419855)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated complaint.
Peabody Trust (202218975)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint.
Peabody Trust (202312236)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.
Peabody Trust (202325915)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of a rat infestation.
Peabody Trust (202417674)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.
Southway Housing Trust (Manchester) Limited (202306190)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
Watford Community Housing Trust (202205875)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202318626)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.
London & Quadrant Housing Trust (L&Q) (202320090)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202321059)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202403403)
Partial Maladministration
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202414763)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof.
London & Quadrant Housing Trust (L&Q) (202220572)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp and mould. The resident’s complaint. The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202313381)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording equipment.
London & Quadrant Housing Trust (L&Q) (202416768)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and associated remedial work. the associated complaint.
Peabody Trust (202220102)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.
Peabody Trust (202317484)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202212403)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. The toilet. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202318131)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s complaint.
Peabody Trust (202206513)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated repairs. Boundary changes in the communal garden. Reports of antisocial behaviour.
Peabody Trust (202222376)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.
Peabody Trust (202323656)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling.
Peabody Trust (202402595)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the toilet, bathroom and kitchen ceilings. The related complaint.
London & Quadrant Housing Trust (L&Q) (202234258)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould and issues with the extractor fans. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202312368)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint.