Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Clarion Housing Association Limited (202219860)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
London Borough of Camden Council (202431629)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.
London Borough of Hackney (202444098)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s …
Peabody Trust (202310699)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of noise nuisance from a neighbouring property and a nearby pub. Associated complaint.
London Borough of Hounslow (202339645)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. …
Metropolitan Thames Valley Housing (MTV) (202333949)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southern Housing (202453288)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the associated repairs. Request for a management move.
The Guinness Partnership Limited (202340094)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Torus62 Limited (202417468)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in …
Eastlight Community Homes Limited (202232142)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.
ForHousing Limited (202415730)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
Incommunities Limited (202347575)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Paragon Asra Housing Limited (202448549)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Clarion Housing Association Limited (202401899)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her neighbour’s garden was affecting her property. reports about the standard of repairs to her kitchen window …
GreenSquareAccord Limited (202453111)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handing of damp in the property and associated repairs.
Hyde Housing Association Limited (202420187)
Outside Jurisdiction
Complaint: Financial
This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.
The Abbeyfield Society (202402794)
Outside Jurisdiction
Complaint: Abbeyfield
The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care services and whether this amounted to mis selling. The landlords decision to end its care …
City of York Council (202447972)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when she moved in. Outstanding repairs to the property, including the condition of the kitchen, and the related damp and mould …
London & Quadrant Housing Trust (202322362)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202331379)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.
One Manchester Limited (202442781)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the level of redress offered.
Peabody Trust (202331637)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response to the resident’s concerns about the presence of lead within the property. Complaint handling.
The Riverside Group Limited (202416907)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
Clarion Housing Association Limited (202334429)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Islington (202207381)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling of the complaint about the flooring thresholds. Response to reports of a leak in August 2022. Handling of the complaint …
Milton Keynes City Council (202342696)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the subsequent report of damp and mould request to decorate the property following the flat leak request to make good the …
Aster Group Limited (202325757)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
Haringey London Borough Council (202319401)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202408066)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.
Jigsaw Homes Group Limited (202345927)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
London & Quadrant Housing Trust (202344079)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
Midland Heart Limited (202329261)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. …
Nottingham City Council (202420013)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.
London Borough of Wandsworth (202441950)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair treatment by the landlord (including an allegation of bias). The landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202446323)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
Sanctuary Housing Association (202348283)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.
A2Dominion Housing Group Limited (202435432)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.
Hexagon Housing Association Limited (202425750)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record …
Newlon Housing Trust (202331591)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.
GreenSquareAccord Limited (202451598)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.
London & Quadrant Housing Trust (202342278)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.
Abri Group Limited (202439456)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We have investigated the landlord’s complaint handling.
Adur District Council (202443324)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Dudley Metropolitan Borough Council (202436061)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be …
Great Places Housing Association (202325078)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of defects in a new build property.
Karbon Homes Limited (202316964)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints …
London Borough of Hammersmith and Fulham (202321203)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.
Newark and Sherwood District Council (202346200)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.