Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Richmond Housing Partnership Limited (202304450)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the property. A wasp infestation. Washing line repairs. Tree/vegetation growth affecting the property. We have also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202348399)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications throughout the process. The condition of the resident’s new property.
The Guinness Partnership Limited (202449975)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Vivid Housing Limited (202400144)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
A2Dominion Housing Group Limited (202418987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202449601)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
Jigsaw Homes Group Limited (202452093)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the …
London Borough of Lambeth (202449187)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.
Midland Heart Limited (202316809)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202440384)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property …
Notting Hill Genesis (202214589)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202345853)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202425654)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202303699)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202420029)
Partial Maladministration
Complaint: Information and data management
The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded …
Halton Housing (202431709)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
Haringey London Borough Council (202224687)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Lewisham (202408476)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated …
The Industrial Dwellings Society (1885) Limited (202342019)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
Waverley Borough Council (202332453)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202405842)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
London Borough of Camden Council (202452256)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.
London Borough of Islington (202419503)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report of damage caused to the property by scaffolding it had erected. We have also considered the landlord’s complaint handling as …
London & Quadrant Housing Trust (202340986)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.
The Riverside Group Limited (202453289)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord's decision to report property damage to the police.
Brighton and Hove City Council (202340117)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.
Citizen Housing Group Limited (202317398)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
Guildford Borough Council (202422292)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities while she was away from the property. Associated complaint.
Haringey London Borough Council (202308169)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s reports of a faulty kitchen window. Response to the resident’s request for it to replace household appliances. …
Haringey London Borough Council (202500562)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held on its records. Her request to be rehoused. The complaint.
Leeds City Council (202450473)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.
London & Quadrant Housing Trust (202421083)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202432622)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in her property. This complaint is also about the landlord’s handling of the associated complaint.
Southern Housing (202220219)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within the property. Request for it to repair the windows and doors at the property. Concerns about damage to the garden …
Sovereign Network Group (202449999)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the property. We have also considered the landlord’s complaint handling.
City of Westminster Council (202432593)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the property. Associated complaint.
Housing Solutions (202414087)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202427479)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.
London Borough of Hammersmith and Fulham (202405556)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.
London & Quadrant Housing Trust (202325886)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
One Vision Housing Limited (202437467)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.
Origin Housing Limited (202445269)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
South Tyneside Council (202424803)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202445888)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Clarion Housing Association Limited (202447149)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Sanctuary Housing Association (202338653)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
Torus62 Limited (202424582)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
Golding Homes Limited (202317058)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . …
Moat Homes Limited (202453000)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.
City of Westminster Council (202422404)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.