Housing Ombudsman Decisions

Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]

Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]

The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s complaint handling.

Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]

Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 1 bedroom property. […]

Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The property is a […]

The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint.

Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]

This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.

The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.

The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.

The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.

The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.

The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.

The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.