Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "occupancy" ×

Showing 1,644 of 16,227 decisions matching "occupancy"

Royal Borough Of Greenwich (202344666) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344666 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident said she was assaulted […]
Case 202344666 · 19 Dec 2025
Royal Borough of Kensington and Chelsea (202315953) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315953 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Case 202315953 · 19 Dec 2025
Sandwell Metropolitan Borough Council (202345539) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in a 1-bedroom […]
Case 202345539 · 19 Dec 2025
Southern Housing (202510450) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a block of flats. She has mental health […]
Case 202510450 · 19 Dec 2025
Southern Housing (202513410) Reasonable Redress
Complaint: Financial
Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident is a joint tenant. She shares the property with her […]
Case 202513410 · 19 Dec 2025
Stonewater Limited (202315001) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December 2025 Background The resident is a shared owner of the property. Her complaint was […]
Case 202315001 · 19 Dec 2025
Stonewater Limited (202410814) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported damp and mould issues in 2022 and 2023. The landlord […]
Case 202410814 · 19 Dec 2025
The Guinness Partnership Limited (202408843) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy that the landlord had not completed repairs […]
Case 202408843 · 19 Dec 2025
Uttlesford District Council (202422617) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422617 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident has been a tenant at the […]
Case 202422617 · 19 Dec 2025
Amplius Living (202413428) Partial Maladministration
Complaint: Financial
Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a sheltered bungalow with an alarm system connected to […]
Case 202413428 · 18 Dec 2025
Amplius Living (202435047) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her 4 children. She said 3 of her children […]
Case 202435047 · 18 Dec 2025
Anchor Hanover Group (202328326) Partial Maladministration
Complaint: Financial
Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident is a variable service charge payer. In November 2022, the […]
Case 202328326 · 18 Dec 2025
Arun District Council (202344745) Maladministration
Complaint: Managing Relations
Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 18 December 2025 Background The property is a 2-bedroom house. On 24 […]
Case 202344745 · 18 Dec 2025
Clarion Housing Association Limited (202323260) No Maladministration
Complaint: Estate Management
Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lived in a property managed by the landlord […]
Case 202323260 · 18 Dec 2025
Clarion Housing Association Limited (202424542) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Case 202424542 · 18 Dec 2025
First Choice Homes Oldham Limited (202514515) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
Case 202514515 · 18 Dec 2025
GreenSquareAccord Limited (202446617) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Case 202446617 · 18 Dec 2025
Hyde Housing Association Limited (202407518) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Case 202407518 · 18 Dec 2025
Leeds City Council (202324679) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been a secure tenant of a 2-bedroom house […]
Case 202324679 · 18 Dec 2025
Leeds City Council (202328285) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]
Case 202328285 · 18 Dec 2025
London Borough of Camden Council (202335792) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]
Case 202335792 · 18 Dec 2025
London Borough of Hackney (202348222) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
Case 202348222 · 18 Dec 2025
London Borough of Islington (202516094) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported antisocial behaviour (ASB) to the landlord between 2021 […]
Case 202516094 · 18 Dec 2025
London Borough of Tower Hamlets (202431306) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported ongoing problems […]
Case 202431306 · 18 Dec 2025
Midland Heart Limited (202338232) Maladministration
Complaint: Managing Relations
Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]
Case 202338232 · 18 Dec 2025
Moat Homes Limited (202336014) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Case 202336014 · 18 Dec 2025
Orbit Housing Association Limited (202423319) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Case 202423319 · 18 Dec 2025
Origin Housing Limited (202419576) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202419576 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident asked the landlord to confirm whether an EWS1 was […]
Case 202419576 · 18 Dec 2025
Peabody Trust (202325938) Maladministration
Complaint: Financial
Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The landlord is not the freeholder of the property. The freeholder uses an […]
Case 202325938 · 18 Dec 2025
Peabody Trust (202437141) Maladministration
Complaint: Managing Relations
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Case 202437141 · 18 Dec 2025
Plus Dane Housing Limited (202505207) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Case 202505207 · 18 Dec 2025
Regenda Limited (202405086) No Maladministration
Complaint: Financial
Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The landlord sent a letter to the resident on 20 February 2024 […]
Case 202405086 · 18 Dec 2025
Southend on Sea City Council (202503824) Maladministration
Complaint: Managing Relations
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 […]
Case 202503824 · 18 Dec 2025
Southern Housing (202445176) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Case 202445176 · 18 Dec 2025
Southern Housing (202509617) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Case 202509617 · 18 Dec 2025
Southwark Council (202435193) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Case 202435193 · 18 Dec 2025
Sparrow Shared Ownership Limited (202325309) Partial Maladministration
Complaint: For profit
Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 18 December 2025 Background The resident has been a shared owner of the property […]
Case 202325309 · 18 Dec 2025
The Guinness Partnership Limited (202421926) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Case 202421926 · 18 Dec 2025
The Guinness Partnership Limited (202510295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Case 202510295 · 18 Dec 2025
The Riverside Group Limited (202344594) Maladministration
Complaint: Managing Relations
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Case 202344594 · 18 Dec 2025
Thirteen Housing Group Limited (202411250) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Case 202411250 · 18 Dec 2025
Thrive Homes Limited (202432294) No Maladministration
Complaint: Financial
Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The windows of the resident’s flat and those of the communal block […]
Case 202432294 · 18 Dec 2025
Two Rivers Housing (202438048) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Case 202438048 · 18 Dec 2025
Uttlesford District Council (202431683) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431683 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 December 2025 Background The resident has been the leaseholder of the property […]
Case 202431683 · 18 Dec 2025
Wigan Council (202418814) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her […]
Case 202418814 · 18 Dec 2025
Acis Group Limited (202330057) Maladministration
Complaint: Managing Relations
Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]
Case 202330057 · 17 Dec 2025
Amplius Living (202329768) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a property in an Older Person’s Living Scheme. […]
Case 202329768 · 17 Dec 2025
Clarion Housing Association Limited (202338846) Maladministration
Complaint: Estate Management
Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]
Case 202338846 · 17 Dec 2025
Clarion Housing Association Limited (202513639) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Case 202513639 · 17 Dec 2025
Gateway Housing Association Limited (202439005) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
Case 202439005 · 17 Dec 2025