Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,644 of 16,227 decisions matching "occupancy"

Notting Hill Genesis (202506714) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506714 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident and her daughter live in a third floor flat with […]
Case 202506714 · 16 Dec 2025
One Vision Housing Limited (202412221) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 December 2025 Background The resident complained to the landlord about damage caused […]
Case 202412221 · 16 Dec 2025
Peabody Trust (202334726) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident had physical and mental health issues, which the landlord had […]
Case 202334726 · 16 Dec 2025
Peabody Trust (202453374) Partial Maladministration
Complaint: Financial
Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The property is a 2-bedroom flat located on the second floor of […]
Case 202453374 · 16 Dec 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202511433) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has been an assured tenant […]
Case 202511433 · 16 Dec 2025
Royal Borough Of Greenwich (202400105) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400105 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lived in a house with […]
Case 202400105 · 16 Dec 2025
Selwood Housing Society Limited (202432833) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The landlord visited the resident’s neighbour to complete repairs. The operative […]
Case 202432833 · 16 Dec 2025
Southern Housing (202512546) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom flat with his partner and children. He […]
Case 202512546 · 16 Dec 2025
Woking Borough Council (202500018) Maladministration
Complaint: Managing Relations
Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next […]
Case 202500018 · 16 Dec 2025
Arun District Council (202510430) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The landlord agreed to move the resident […]
Case 202510430 · 15 Dec 2025
Bolton at Home Limited (202425915) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives at the property with his partner and child. […]
Case 202425915 · 15 Dec 2025
Coastline Housing Limited (202300842) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The landlord has said it had vulnerabilities for the resident recorded on […]
Case 202300842 · 15 Dec 2025
Hightown Housing Association Limited (202509436) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2–bedroom top floor flat with her […]
Case 202509436 · 15 Dec 2025
Karbon Homes Limited (202436994) Partial Maladministration
Complaint: Financial
Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a house. She reported an infestation of flies […]
Case 202436994 · 15 Dec 2025
LiveWest Homes Limited (202400450) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202400450 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident owns the flat on a leasehold basis and sublets it to […]
Case 202400450 · 15 Dec 2025
London Borough of Hammersmith and Fulham (202340410) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202340410 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 15 December 2025 Background The resident’s tenancy started on […]
Case 202340410 · 15 Dec 2025
London Borough of Lambeth (202422491) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422491 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident reported a leak, broken boiler, […]
Case 202422491 · 15 Dec 2025
London & Quadrant Housing Trust (202417994) Maladministration
Complaint: Managing Relations
Decision Case ID 202417994 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has advised the Ombudsman that she has […]
Case 202417994 · 15 Dec 2025
London & Quadrant Housing Trust (202423708) Maladministration
Complaint: Managing Relations
Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a flat. The resident made […]
Case 202423708 · 15 Dec 2025
London & Quadrant Housing Trust (202443457) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 3-bedroom flat on the […]
Case 202443457 · 15 Dec 2025
London & Quadrant Housing Trust (202504224) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her family. Her son has […]
Case 202504224 · 15 Dec 2025
London & Quadrant Housing Trust (202507822) Maladministration
Complaint: Managing Relations
Decision Case ID 202507822 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident’s boiler was turned off by a contractor as […]
Case 202507822 · 15 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202336410) Maladministration
Complaint: Financial
Decision Case ID 202336410 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 15 December 2025 Background On 24 February 2022 the resident signed paperwork to formally […]
Case 202336410 · 15 Dec 2025
Notting Hill Genesis (202423262) Maladministration
Complaint: Managing Relations
Decision Case ID 202423262 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident lived in a 3-bedroom house with her non-dependent […]
Case 202423262 · 15 Dec 2025
Ongo Homes Limited (202339800) Mediation
Complaint: Financial
Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident installed a cat flap in the rear door of the […]
Case 202339800 · 15 Dec 2025
Paragon Asra Housing Limited (202434895) Maladministration
Complaint: Managing Relations
Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her son. She […]
Case 202434895 · 15 Dec 2025
Royal Borough Of Greenwich (202412690) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202412690 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 15 December 2025 Background At the time of this complaint, the […]
Case 202412690 · 15 Dec 2025
Royal Borough Of Greenwich (202448982) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202448982 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in the property with […]
Case 202448982 · 15 Dec 2025
Sanctuary Housing Association (202432443) No Maladministration
Complaint: Estate Management
Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident lives in a block of flats. The landlord manages the […]
Case 202432443 · 15 Dec 2025
Southern Housing (202339307) Partial Maladministration
Complaint: Financial
Decision Case ID 202339307 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident complained about multiple communal repairs. These included the entrance doors, front door […]
Case 202339307 · 15 Dec 2025
Southern Housing (202432006) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2-bed house. She moved into the property […]
Case 202432006 · 15 Dec 2025
Sovereign Network Group (202415333) No Maladministration
Complaint: Managing Relations
Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident has been a tenant of the landlord since 2014. The […]
Case 202415333 · 15 Dec 2025
Stonewater Limited (202508686) Maladministration
Complaint: Managing Relations
Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has said she has mental health vulnerabilities. The landlord has told […]
Case 202508686 · 15 Dec 2025
Thurrock Council (202342322) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her daughter. The resident […]
Case 202342322 · 15 Dec 2025
Together Housing Association Limited (202416104) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in the property which is a ground floor […]
Case 202416104 · 15 Dec 2025
Torus62 Limited (202324614) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 December 2025 Background The resident reported concerns to the landlord in 2022 about a […]
Case 202324614 · 15 Dec 2025
Wandle Housing Association Limited (202517573) No Maladministration
Complaint: Financial
Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her son in a property that flooded […]
Case 202517573 · 15 Dec 2025
Amplius Living (202431661) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The residents have been tenants of the landlord since June 1998. Both residents […]
Case 202431661 · 12 Dec 2025
Brighton and Hove City Council (202327022) Maladministration
Complaint: Managing Relations
Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident has been a tenant […]
Case 202327022 · 12 Dec 2025
Citizen Housing Group Limited (202434808) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident reported issues with his front fire door not […]
Case 202434808 · 12 Dec 2025
Clarion Housing Association Limited (202320850) Mediation
Complaint: Financial
Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident requested a breakdown of her service charge costs so […]
Case 202320850 · 12 Dec 2025
Fairhive Homes Limited (202435735) Maladministration
Complaint: Managing Relations
Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 5 children live in a 3-bedroom property suitable […]
Case 202435735 · 12 Dec 2025
Haringey London Borough Council (202334825) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lived in a 3-bedroom, ground […]
Case 202334825 · 12 Dec 2025
Home Group Limited (202436012) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy that the landlord asked her to remove […]
Case 202436012 · 12 Dec 2025
Incommunities Limited (202311966) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in a 3-bedroom, semi-detached house. The resident has mobility issues […]
Case 202311966 · 12 Dec 2025
London Borough of Islington (202500535) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500535 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lives with her children […]
Case 202500535 · 12 Dec 2025
London & Quadrant Housing Trust (202344966) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202344966 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident has lived in a ground floor flat in the […]
Case 202344966 · 12 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202338591) Mediation
Complaint: Estate Management
Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background In December 2023 the resident complained to the landlord […]
Case 202338591 · 12 Dec 2025
Midland Heart Limited (202334895) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The resident reported a leak into the property on 3 July […]
Case 202334895 · 12 Dec 2025
Notting Hill Genesis (202514101) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The property is a ground floor flat in a house conversion. In […]
Case 202514101 · 12 Dec 2025