Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,644 of 16,227 decisions matching "occupancy"
GreenSquareAccord Limited (202339998)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Haringey London Borough Council (202515257)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Licence Date 17 December 2025 Background The resident lives in supported accommodation for […]
Home Group Limited (202430564)
Partial Maladministration
Complaint: Financial
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
Ipswich Borough Council (202325687)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident was the tenant of a […]
Leeds City Council (202516072)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident raised concerns with the landlord […]
London Borough of Enfield (202412571)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the property in […]
London Borough of Harrow (202340320)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
London Borough of Islington (202512850)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 December 2025 Background The leaseholder is the non-resident leaseholder of a 1-bedroom property, of […]
London Borough of Lambeth (202508037)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]
London & Quadrant Housing Trust (202337029)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
London & Quadrant Housing Trust (202427871)
Maladministration
Complaint: Managing Relations
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
London & Quadrant Housing Trust (202439342)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]
Newark and Sherwood District Council (202511147)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house […]
New World Housing Association Limited (202514150)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived with her children in a 3-bed maisonette […]
North Northamptonshire Council (202418127)
Maladministration
Complaint: Managing Relations
Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
NSAH (Alliance Homes) Limited (202412694)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his property including leaks […]
One Vision Housing Limited (202508749)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Orbit Housing Association Limited (202408056)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The property was newly built when the resident moved in and […]
Paragon Asra Housing Limited (202417044)
Maladministration
Complaint: Estate Management
Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with his partner and children in a flat […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202406891)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Places for People Group Limited (202340632)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Sanctuary Housing Association (202515635)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Southend on Sea City Council (202414266)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure […]
Southern Housing (202509645)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident had a leak from her shower which she has said […]
Southern Housing (202512495)
Maladministration
Complaint: Managing Relations
Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a purpose-built block. At the […]
Sovereign Network Group (202442624)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat. He had experienced ongoing noise […]
Stonewater Limited (202338402)
Partial Maladministration
Complaint: Estate Management
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
The Guinness Partnership Limited (202508933)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
bpha Limited (202433297)
Maladministration
Complaint: Managing Relations
Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a house. During the complaint process she told the […]
Citizen Housing Group Limited (202503624)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident raised 2 complaints to the landlord. […]
City of Westminster Council (202500735)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident complained to the landlord about […]
Clarion Housing Association Limited (202416331)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Clarion Housing Association Limited (202505645)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]
Estuary Housing Association Limited (202335719)
No Maladministration
Complaint: Estate Management
Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident is a shared ownership leaseholder of a flat. […]
ForHousing Limited (202433325)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 Background The resident reported repair concerns about her front door in July 2024. She was […]
GreenSquareAccord Limited (202514443)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background In 2024 the resident reported to the landlord cracks and holes in walls […]
Hastoe Housing Association Limited (202342487)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Hyde Housing Association Limited (202505788)
Maladministration
Complaint: Managing Relations
Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 3 adult […]
Irwell Valley Housing Association Limited (202340420)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom flat. He reported a […]
Jigsaw Homes Group Limited (202508313)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 2 […]
LiveWest Homes Limited (202336483)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom fifth floor flat with his […]
London Borough of Camden Council (202336929)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The leaseholder rents out the property […]
London Borough of Camden Council (202512741)
Maladministration
Complaint: Managing Relations
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
London Borough of Lambeth (202336797)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336797 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The resident lives on the third floor […]
London Borough of Lewisham (202432454)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432454 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 16 December 2025 Background The resident moved into his property […]
London & Quadrant Housing Trust (202510197)
Maladministration
Complaint: Managing Relations
Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat. She is elderly […]
Metropolitan Thames Valley Housing (MTV) (202322810)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by […]
Metropolitan Thames Valley Housing (MTV) (202341680)
Reasonable Redress
Complaint: Financial
Decision Case ID 202341680 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident lived in a mixed-tenure complex owned by a […]
Moat Homes Limited (202514334)
Maladministration
Complaint: Managing Relations
Decision Case ID 202514334 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident has been a shared-owner of the property since April 2023. […]
Notting Hill Genesis (202407446)
Partial Maladministration
Complaint: Financial
Decision Case ID 202407446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 16 December 2025 Background The resident occupies a 1-bedroom flat in a converted townhouse. She complained […]