Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
The Community Housing Group Limited (202322903)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns about various other issues. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202317003)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a gutter leak.
A2Dominion Housing Group Limited (202308011)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. Repairs to the roof and electrical wiring. The formal complaint.
Anchor Hanover Group (202231369)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB)
Bromford Housing Group Limited (202322494)
Maladministration
Complaint: Planned Works
The complaint is about the landlord’s handling of the resident’s request for a new kitchen.
Livv Housing Group (202322800)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
Places for People Group Limited (202419212)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202324111)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.
The Riverside Group Limited (202331764)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because of the anti-social behaviour (ASB) he had experienced. The resident’s request to be rehoused.
Jigsaw Homes Group Limited (202324511)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.
Jigsaw Homes Group Limited (202327207)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
Futures Housing Group Limited (202317660)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.
Aster Group Limited (202320887)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s queries and concerns around service charges. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202233149)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to install a driveway.
Platform Housing Group Limited (202410647)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about: The level of a financial offer the landlord made to the resident.
The Pioneer Housing and Community Group Limited (202325992)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202313288)
Partial Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.
A2Dominion Housing Group Limited (202324097)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202413131)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of:
Aster Group Limited (202329810)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.
Bromford Housing Group Limited (202314976)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.
East Midlands Housing Group Limited (202402459)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.
Home Group Limited (202319764)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back …
Home Group Limited (202325031)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
Jigsaw Homes Group Limited (202322464)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
Livv Housing Group (202326714)
Reasonable Redress
Complaint: Old Property Condition categories
The landlord’s response to the resident’s reports of subsidence repair works in the property.
Sovereign Network Group (202339788)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.
The Riverside Group Limited (202318293)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
A2Dominion Housing Group Limited (202319254)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
One Housing Group Limited (202318433)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about those charges.
Places for People Group Limited (202305317)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding …
Platform Housing Group Limited (202322227)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Riverside Group Limited (202317321)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges.
A2Dominion Housing Group Limited (202325555)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.
A2Dominion Housing Group Limited (202415634)
Partial Maladministration
Complaint: Information and data management
REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Group Limited (202322674)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.
Places for People Group Limited (202217505)
Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling.
Sovereign Network Group (202324625)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling.
Home Group Limited (202322771)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as part of the works. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202339054)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202324786)
No Maladministration
Complaint: Occupancy Rights
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.
Orbit Group Limited (202304349)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
Sovereign Network Group (202308787)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment …
Sovereign Network Group (202318094)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
One Housing Group Limited (202312233)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
A2Dominion Housing Group Limited (202319987)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
A2Dominion Housing Group Limited (202334443)
Reasonable Redress
Complaint: Old Estate Management categories
The landlord’s handling of the resident’s request for it to install a lift in her building.
Aster Group Limited (202319962)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of a leak.
One Housing Group Limited (202323952)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Orbit Group Limited (202318854)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.