Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
The Riverside Group Limited (202317327)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202318297)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.
Wythenshawe Community Housing Group Limited (202315208)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Anchor Hanover Group (202223058)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.
Anchor Hanover Group (202318755)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.
Citizen Housing Group Limited (202302810)
No Maladministration
Complaint: Old Moving to a Property categories
The complaint is about the landlord’s response to the resident’s request for a transfer.
Citizen Housing Group Limited (202316638)
Maladministration
Complaint: Old Tenants Behaviour categories
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic gate to be installed.
One Housing Group Limited (202409695)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
Platform Housing Group Limited (202315194)
No Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he …
Platform Housing Group Limited (202414727)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs at the property.
Sovereign Network Group (202315568)
Reasonable Redress
Complaint: Old Moving to a Property categories
The complaint is about the landlord’s handling of a property transfer offer.
Sovereign Network Group (202340976)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21 June 2024, including: The resident’s request for a temporary decant in September 2024. Reports of rotten windows. …
The Riverside Group Limited (202307138)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be replaced.
A2Dominion Housing Group Limited (202340173)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202342967)
No Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation and heating problems and contributed to mould. The resident's health and safety concerns in returning to her property from temporary …
East Midlands Housing Group Limited (202311856)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer of compensation. The Ombudsman has also considered the landlords complaint handling.
Jigsaw Homes Group Limited (202319303)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal garden.
Orbit Group Limited (202316893)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint.
Orbit Group Limited (202230007)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.
Orbit Group Limited (202307509)
Reasonable Redress
Complaint: Old Property Condition categories
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
Sovereign Network Group (202300796)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's handling of reports of a smell in the property.
A2Dominion Housing Group Limited (202316314)
Maladministration
Complaint: Financial
The complaint is about the landlord’s:
Aster Group Limited (202305562)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.
Home Group Limited (202314124)
Maladministration
Complaint: Financial
The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the property. The landlord’s response to his request for it to buy-back the property. The Ombudsman has also considered the …
Aster Group Limited (202227882)
Mediation
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of insulation repairs at the property.
Places for People Group Limited (202227269)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
Places for People Group Limited (202319514)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.
Bromford Housing Group Limited (202314418)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement of the resident’s damaged belongings. Fire safety concerns including cladding. Concerns about the communal areas including the outside space and …
East Midlands Housing Group Limited (202307683)
Maladministration
Complaint: Financial
The complaint is about the landlord’s administration of the rent account in 2022 and 2023. We have also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202228709)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Sovereign Network Group (202200747)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Home Group Limited (202334483)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request …
Home Group Limited (202211705)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s requests for repair to a communal door on his floor. The Ombudsman has also investigated the landlord’s complaint handling.
Places for People Group Limited (202300366)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The resident’s request for a new kitchen, bathroom, boiler, triple glazing, …
Abri Group Limited (202314966)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also been considered.
East Midlands Housing Group Limited (202403923)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.
Longhurst Group Limited (202230894)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.
Muir Group Housing Association Limited (202214276)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint.
Orbit Group Limited (202222184)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance in communal areas. Poor staff conduct. This report has also considered the landlord’s complaint handling.
Orbit Group Limited (202310217)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling of the resident’s complaint.
Paradigm Housing Group Limited (202406125)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.
Sovereign Network Group (202222122)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.
Sovereign Network Group (202407108)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a leak. the complaint.
The Riverside Group Limited (202322978)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving slabs to the rear of the resident’s property. The associated complaint.
Thirteen Housing Group Limited (202331475)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair.
Walsall Housing Group Limited (202313560)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.
Westward Housing Group Limited (202348084)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.
Abri Group Limited (202304600)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202421702)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance door and reports of intruders.
Jigsaw Homes Group Limited (202342720)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to the building. Reports about the upkeep of communal areas.