Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
One Housing Group Limited (202404213)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing.
Places for People Group Limited (202335735)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
Places for People Group Limited (202411539)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.
Sovereign Network Group (202407321)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202413921)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Home Group Limited (202300402)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a fixed service charge. The landlord’s implementation of an unacceptable behaviour agreement. The standard of communal garden and grounds maintenance. The …
One Housing Group Limited (202339238)
No Maladministration
Complaint: Old Moving to a Property categories
The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.
A2Dominion Housing Group Limited (202325326)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of:
Flagship Housing Group Limited (202332403)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.
Home Group Limited (202319542)
Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her concerns about the cleaning that was undertaken following the leak. The level of compensation offered by the landlord. The Ombudsman …
A2Dominion Housing Group Limited (202404479)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of window repairs.
Sovereign Network Group (202327333)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.
Your Housing Group Limited (202308167)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Your Housing Group Limited (202321447)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.
A2Dominion Housing Group Limited (202410443)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: handling of concerns about a balcony. complaint handling.
Orbit Group Limited (202310227)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s: Request for repairs. Complaint.
Thirteen Housing Group Limited (202324270)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould. response to reports of poor staff conduct. response to reports of property damage.
Places for People Group Limited (202222037)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of heating and hot water repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The Pioneer Housing and Community Group Limited (202330125)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
Home Group Limited (202406373)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in …
Places for People Group Limited (202315481)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its supported living accommodation residents being vetted, checked on, and provided with support. The Ombudsman has also considered the …
Orbit Group Limited (202315846)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.
Abri Group Limited (202225982)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202304064)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the landlord’s complaint handling.
Jigsaw Homes Group Limited (202400224)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Sovereign Network Group (202220497)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the …
Your Housing Group Limited (202330966)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.
Platform Housing Group Limited (202307100)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: A window repair. Damp and mould.
Westward Housing Group Limited (202305098)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and her request for a management move. Complaint handling.
Sovereign Network Group (202301929)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated formal complaint. Slippery concrete.
Flagship Housing Group Limited (202405308)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to a smell in the property.
Thirteen Housing Group Limited (202300616)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered the landlord’s handling of the resident’s complaint.
Westward Housing Group Limited (202341878)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.
Abri Group Limited (202401476)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint.
Gentoo Group Limited (202313045)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Abri Group Limited (202309628)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.
Platform Housing Group Limited (202305921)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.
Flagship Housing Group Limited (202328248)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and bedroom in the property.
Places for People Group Limited (202228963)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.
Abri Group Limited (202317413)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.
Acis Group Limited (202226890)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.
Aster Group Limited (202312581)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident’s request for compensation. response to the resident’s concerns about staff …
Home Group Limited (202309672)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint.
Sovereign Network Group (202233938)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling of the resident’s request for information about the increase in the rent and service charges. The landlord’s handling of the …
Abri Group Limited (202309128)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s report of a broken fence.
Bromford Housing Group Limited (202302825)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.
East Midlands Housing Group Limited (202341469)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. The landlord’s handling of repairs to the resident’s bathroom.
Flagship Housing Group Limited (202408033)
Maladministration
Complaint: Moving/Buying/Selling Home
The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to the property.
Gentoo Group Limited (202307324)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about The planned rewiring works and replacement kitchen. Asbestos. Conduct of staff. The damage caused to personal belongings. This Service has also considered the landlord’s handling of the complaint.
Home Group Limited (202308173)
No Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]