Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Futures Housing Group Limited (202308956)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Places for People Group Limited (202228356)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too cold. This Service has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202227100)
Maladministration
Complaint: Managing Relations
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202014614)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Paradigm Housing Group Limited (202311664)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.
The Riverside Group Limited (202230641)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed in their home by 1 October 2022. Handling of the resident’s associated complaint.
Gentoo Group Limited (202231509)
Partial Maladministration
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated complaint.
Places for People Group Limited (202343788)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman has also investigated the landlord’s complaint handling.
Platform Housing Group Limited (202328275)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Aster Group Limited (202324151)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. The process of temporarily rehousing the resident. The Ombudsman has also investigated the landlord’s complaint handling.
The Community Housing Group Limited (202305538)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone call.
Livv Housing Group (202414782)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the tenancy. outstanding repairs at the property. pest infestation. staff conduct. antisocial behaviour (ASB). We have also considered the landlord’s complaint …
Thirteen Housing Group Limited (202308820)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of pests within the property.
Paradigm Housing Group Limited (202324683)
Reasonable Redress
Complaint: Old Property Condition categories
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
A2Dominion Housing Group Limited (202400057)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom drain. The Ombudsman has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202305125)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202231935)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to …
Aster Group Limited (202404076)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.
Home Group Limited (202228400)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202302832)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
One Housing Group Limited (202305979)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
One Housing Group Limited (202328255)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord's handling of repairs to the boiler in the resident’s property.
Your Housing Group Limited (202234964)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. Reports of damp and mould. Reports of a rat infestation. The complaint. The landlord operated a 2-stage complaints policy. The …
A2Dominion Housing Group Limited (202304405)
Reasonable Redress
Complaint: Old Property Condition categories
This complaint is about the landlord’s handling of reports about drain blockages and smells.
Citizen Housing Group Limited (202315154)
Maladministration
Complaint: Old Property Condition categories
This complaint is about the landlord’s handling of reports of damp and mould.
Citizen Housing Group Limited (202338215)
No Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of a gas leak at the property.
Home Group Limited (202221637)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.
Orbit Group Limited (202225124)
Maladministration
Complaint: Old Property Condition categories
The landlord’s response to the resident’s complaint about her request for fencing and repairs.
A2Dominion Housing Group Limited (202328263)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
Abri Group Limited (202228061)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence without permission. Handling of the complaint.
Citizen Housing Group Limited (202307295)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202310823)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
One Housing Group Limited (202316616)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
Orbit Group Limited (202300902)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202317725)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
Paradigm Housing Group Limited (202302532)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to concerns raised about the service charge.
A2Dominion Housing Group Limited (202311808)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident.
A2Dominion Housing Group Limited (202336097)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to reports of a leak in the property, handling of repairs and the resident’s request to be decanted. response to repair …
Aster Group Limited (202305147)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
Jigsaw Homes Group Limited (202227491)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. The landlord’s handling of a neighbour nuisance complaint made by the resident in 2021. The landlord’s response to the resident’s …
Places for People Group Limited (202309583)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint.
Places for People Group Limited (202348597)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement. The resident’s reports about repairs to the windows in the property, including his request for all …
A2Dominion Housing Group Limited (202234916)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202308549)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported …
Longhurst Group Limited (202313632)
Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.
One Housing Group Limited (202320330)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202324322)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the property. Associated complaint.
The Pioneer Housing and Community Group Limited (202220844)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord has requested for: Replacing two doors. Repairing a hole in the hallway door. Clearing the garden and house. Court costs. …
Bromford Housing Group Limited (202301992)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.
Orbit Group Limited (202302635)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of floods at the property in 2022.