Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Sovereign Network Group (202422680)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative.
The Riverside Group Limited (202416907)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
West Northamptonshire Council (202336643)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.
Amplius Living (202401618)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. The replacement of the communal mats. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202334429)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202334200)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of damp and mould.
London Borough of Islington (202207381)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling of the complaint about the flooring thresholds. Response to reports of a leak in August 2022. Handling of the complaint …
London Borough of Lambeth (202331756)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling.
Luton Borough Council (202422810)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief Executive response to her emails.
Manchester City Council (202449412)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202445340)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint.
Milton Keynes City Council (202342696)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the subsequent report of damp and mould request to decorate the property following the flat leak request to make good the …
Moat Homes Limited (202418213)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of kitchen repairs.
Notting Hill Genesis (202331059)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about access to her garden.
Peabody Trust (202420640)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a roof leak. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Sanctuary Housing Association (202344107)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.
Southwark Council (202416413)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman has also considered the landlords complaint handling.
Southwark Council (202421325)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.
Amplius Living (202422533)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about a gate and fencing to the side of her home.
Amplius Living (202423616)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint.
Aster Group Limited (202325757)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
City of Westminster Council (202444089)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the resident’s home. Response to a request for aids and adaptations. Complaint handling and the level of compensation offered.
Curo Places Limited (202449268)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202319401)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.
Homes Plus Limited (202408066)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.
Hyde Housing Association Limited (202347343)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.
Hyde Housing Association Limited (202422113)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202345927)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
Lewes District Council (202413170)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202422710)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London Borough of Camden Council (202501426)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202422218)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.
London Borough of Lambeth (202430174)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.
London Borough of Newham (202346518)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
London & Quadrant Housing Trust (202344079)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202415746)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202329261)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. …
Nottingham City Council (202420013)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.
Notting Hill Genesis (202450560)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.
Peabody Trust (202421550)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for a new kitchen and bathroom. The resident’s reports regarding the standard of work to …
Peabody Trust (202421708)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also consider the landlord’s complaint handling.
Southern Housing (202438252)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlords handling of the resident’s reports of a roof leak.
The Riverside Group Limited (202321168)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint.
Your Housing Group Limited (202419939)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.
A2Dominion Housing Group Limited (202314196)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Accent Housing Limited (202339280)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.
Birmingham City Council (202346417)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.
City of York Council (202324420)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.
Clarion Housing Association Limited (202328170)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202343725)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's handling of defects reported by the resident.